IT outsourcing
Picture a twelve-person gestoría in Valencia in the thick of tax-return season: a locked-out account, a mailbox at its quota, a receptionist waiting on a fresh laptop. An outside team that already knows the network sorts each of these without anyone travelling. There is one contract, one fixed contact, and a written split of who handles what.
- Managed IT support One monthly charge covering PCs, servers and Microsoft 365, with nothing bolted on later
- IT helpdesk Whoever is stuck raises a ticket from Teams and a technician is on their screen within minutes
- Service desk Every request through one channel, ITIL-based priorities and a monthly summary for the directors
- 24/7 IT support Engineers on duty at three in the morning, on a Sunday or on Christmas Eve