Outsourcing IT is not about giving up control of it; it is about no longer relying on the goodwill of one individual. Apply takes on your daily systems workload as a team: staff requests, accounts, Microsoft 365, servers and backups. We always work remotely, over encrypted and logged connections, and response times go into the contract rather than a sales brochure.
Four ways of working with us, and they can be mixed. Most firms start with managed support on a monthly fee, then add on-call cover once the web shop, warehouse or factory runs beyond office hours.
People, servers, Microsoft 365 and backups covered by one fixed monthly sum. IT spend stops jumping between quarters, and anything extra is priced before it happens.
Staff get in touch by email, portal or Teams, and an engineer joins their session with permission to sort out the expired certificate, the stuck email or the stubborn printer.
A written catalogue with targets, a single queue, ranking by business impact and a dashboard showing you, without our help, whether promises are met.
On-call engineers overnight, at weekends and on bank holidays, working from runbooks drafted before the first alert. Designed with online retail, warehouses and round-the-clock production in mind.
The full detail becomes an annex to the contract. This is the usual scope for an advisory practice or a distribution business of around thirty people split between office and home.
A new colleague finds their account, licence, mailbox and folders waiting on day one. Someone leaving loses access that same afternoon, including the outside services people tend to forget: online banking, the ERP portal, the shop admin panel.
Windows Server and Linux, hypervisors, machines at Arsys, IONOS or OVHcloud, and the Microsoft 365 tenant. Patches go on in agreed windows, say Tuesdays after 21:00, always with a rollback option.
At the frequency set in the contract we recover a real folder or a business software database into a test environment. We record whether it came back whole and how long it took, which is what counts on the day of an outage.
The device ships from the supplier to the office or the employee's home and configures itself at first sign-in: policies, encryption, antivirus and apps. That keeps remote work agreements workable without anybody having to call in at the office.
Microsoft subscriptions matched to actual headcount, renewals of .es domains and certificates, and dealings with the telecoms operator or ERP vendor on your behalf. If something needs hands, we guide one of your team over video.
Requests handled, targets met, patch and backup status, and a brief list of topics for next quarter. It lets you approve a budget on evidence rather than guesswork.
The handover is planned from day one, and its length depends on how large your environment is. It all happens online over Teams or Google Meet, with no rooms to book and no full days lost.
A video call with whoever knows your IT today. We come out of it with a rough map of users, systems and open issues.
Monthly fee, written scope and response times. Alongside the service contract, you sign the data processing agreement the GDPR requires.
Credentials are gathered into a secure vault, monitoring agents go live, your setup is written down and employees learn where to raise requests.
Daily requests handled, maintenance in fixed windows and, at regular intervals, a review of costs and risks with management.
Your fee reflects the number of people and servers covered plus the response time selected. Figures exclude VAT, which is added at 21 %. Work outside the fee is charged at €75 per hour + VAT, and only with your prior approval.
Start
from €590/month
Up to 10 users, Monday to Friday 9:00-18:00, 4-hour response. For small practices, studios and offices without their own server.
Get a priceBusiness
€1,290/month
One-hour response, monitoring for servers and the Microsoft 365 tenant, tested backups and a monthly review call.
Get a pricePremium
from €2,490/month
Fifteen-minute response, a 24/7 on-call line handed over with the contract, named engineers and periodic sessions with the leadership team.
Get a priceUsually not, and we would advise against it. A split works better: your colleague holds on to line-of-business software and internal projects, where their knowledge is hard to replace, and we absorb user support, updates, backup checks and holiday or sick-leave cover. That is cheaper than recruiting a second person and spares one employee from being the single point of failure.
We do not make visits; that is how the model works, not an occasional limit. If a plug needs pushing back in or the router wants a power cycle, our engineer talks a colleague of yours, or the local technician you already use, through it on a video call. Replacement kit comes from your normal supplier, and our team sets it up from a distance.
Quite the reverse: with no travel involved, distance stops mattering. The Bilbao office, the Getafe warehouse and the sales rep working from Tenerife all get the same service and the same targets, always on mainland Spanish time. What multi-site firms do benefit from is a single network design and one set of accounts, and that forms part of the initial remediation plan.
An Article 28 data processing agreement is signed before any engineer logs in; it names the processing concerned and sets log retention. Each session demands a second factor and leaves a timestamped trail. Our practice follows ISO 27001 principles and INCIBE recommendations, so if the AEPD comes asking, the record of every access and its purpose is ready to hand over.
It happens more often than you might think. Nearly everything can be recovered from your side: the domain is reclaimed from the registrar as its registered holder, Microsoft returns tenant control to whoever proves ownership, and computers allow a local account reset. We guide you through each step. From then on every admin account sits in your company's name, so if you ever switch again you take them with you without asking anyone.
Tell us your headcount, whether you run your own servers and whether you need cover outside office hours. We will send a monthly fee together with a list of what it includes.
Your request is with us
Expect an answer within one working day. A reported fault that has halted your team is handled first.
No match found. Try another spelling, or go with the closest provincial capital: every job is done remotely, so the location makes no difference to what we deliver anywhere in Spain.
