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Browse the catalogue: 83 services
IT outsourcing Your IT department, based outside your office and reaching your systems remotely Managed IT support One team for workstations, Microsoft 365 and the server room, billed monthly IT helpdesk Colleagues log a problem from Teams, by mail or on the web portal Service desk A single front door, SLA-driven priorities and a report every month 24/7 IT support Round-the-clock engineers for platforms that cannot pause, Sundays and holidays included Plans: Start, Business, Premium Monthly support from €590 per month + VAT
Support plans and SLA A 4 h, 1 h or 15 min response depending on the plan, written into the contract Systems administration Accounts, hypervisors, file servers and infected PCs handled over a secure remote session IT infrastructure An honest look at what you run today, quicker systems and cloud-hosted desktops Networking and VoIP Checks of the office LAN and firewall, constant watch over links, and calls moved to Teams Cloud and hostingNew Rented VPS or bare metal, shop hosting, object storage and company mailboxes in European data centres Backup and restore Regular test restores, offsite copies and protection that ransomware cannot wipe
GDPR and personal data protection Processing records, processor agreements and technical measures under Spanish law Security policies and documentation Internal rules that hold up in an audit and against ENS or NIS2 Security tooling deployment Choosing the product, rolling it out and tuning its rules Infrastructure security A segmented network, a reviewed firewall and no forgotten open ports Application security Code review and releases that do not open fresh holes Data leak prevention (DLP) You decide which files may leave by email, USB stick or cloud share Database security Least privilege, encryption and a log of who queried what Web application firewall (WAF) A filter in front of your website, PrestaShop store and APIs Access control and endpoint security Two-factor sign-in, Intune and laptops managed end to end VPN and encryption Protected links for home workers and encrypted laptop drives Vulnerability scanning Scheduled scans and a patch list sorted from critical down Antivirus and EDR The attack is spotted and the affected machine is cut off from the network SOC monitoring Logs and alerts reviewed at any hour of the day System hardening Default settings tightened using CIS and CCN-STIC guides Secure use of AI Clear limits on what employees feed into ChatGPT, Gemini or Copilot
Websites and web apps Fifteen services, from a one-page site to a B2B portal, plus SEO, upkeep and clean-up once a site is hacked E-commerce and integrations Your shop wired to Holded or a3ERP, Amazon.es, Redsys and the courier of your choice Bitrix24 and intranet Set-up, migration and licensing of the Bitrix24 workspace Bespoke software Business applications, mobile apps and integrations written around how your company operates Software testing and QA Bugs, bottlenecks and weak spots found before your customers find them
Artificial intelligenceNew Practical AI projects, from picking a use case to coaching the people who will use it Data and analytics Clean records, one reporting database and supplier invoices captured without typing IT consulting and audit Independent second opinion on the IT roadmap and the way your applications connect Digital marketing Tracing each enquiry from first click to signed order, with the CRM doing the follow-up
Software and licences Genuine IDE, monitoring and admin utility subscriptions Training Live online courses for a whole department or for a single learner
Unsure where to begin? We inspect your setup from a distance and send back a written, ranked to-do list Request an IT check
See the 14 solutions
Data in the EU Email, files and applications hosted in data centres in Spain and the EU GDPR compliance Records, contracts and technical measures in order before the AEPD comes asking Remote and hybrid work Safe access to files and software from home, on the road or from another branch Downtime prevention Backups proven by restores, alerting, and a disaster runbook written ahead of time
Retail and e-commerce PrestaShop, Amazon.es, Redsys, Bizum and SEUR joined up in one flow Manufacturing ERP, plant network and servers kept under watch so the line keeps moving Healthcare and clinics Clinic management software, e-prescriptions and properly protected health data Construction Drawings, BIM models and tender documents reachable from site via the cloud Logistics and transport Warehouse software, connected carriers and a depot that keeps running Public institutions ENS, accessibility under RD 1112/2018 and invoices lodged through FACe
Small businesses A well-configured Microsoft 365 and support without hiring an IT person Mid-sized companies A written SLA for your servers, LAN and protection Large enterprises A dedicated team, short response times and regular reporting Multi-branch companies One IT standard across every office, run from a distance
None of these fits? Describe your situation and we will combine only the services you actually need Send an enquiry
About us Who we are and how a fully remote team works Payments How we bill, electronic invoices and when payment is due Contact Write to us, fill in the form or book a video call via Google Meet or Teams
Service · Bitrix24 and intranet

Bitrix24 implementation

Take an electrical supplies distributor in Zaragoza with thirty staff. Orders arrive by email, by WhatsApp and over the phone; every sales rep keeps customers in a separate Excel sheet, and when someone goes on holiday nobody knows which quotes they had open. Bitrix24 can pull all of that into one place: CRM, tasks, internal chat, calendars and an intranet. Yet a portal left on its factory settings is usually abandoned within three months. Implementation is the opposite approach. First we learn how your company sells and organises itself, then we configure only what your people will genuinely use, in the order they need it.

Send an enquiry Jump to what is included
Starting point
your sales process, not a template
Channels
email, web and WhatsApp on one record
Accounting
linked to Holded, a3ERP, Sage or Odoo
Training
by role, over video call

What falls within the scope of this service

We work in short phases. Each module goes live once the previous one has become second nature, because a portal with twenty half-configured features loses out to the familiar spreadsheet every time.

Pin down the details with one of our engineers

Process map

Before touching any settings we sketch the journey of a deal: how it comes in, who qualifies it, when it is quoted, what happens if the customer goes quiet. That map drives the pipelines and stages.

Sales pipelines

One pipeline for everyday sales and, where needed, another for key accounts, public tenders or after-sales, each with its own stages and fields. Only fields someone will actually look at later.

Inbound channels

Microsoft 365 or Google Workspace mailboxes, website forms, live chat and WhatsApp Business through Open Channels. Every contact lands on the right record and is assigned by a rule, not by whoever happens to see it first.

Automation that earns its keep

Robots that create a follow-up task three days after a quote goes out, alert the manager when a deal has sat still for a week, or move the record along once payment arrives.

Accounting link

Quotes are prepared in the CRM and, once won, pass to Holded, a3ERP, Sage or Odoo over an API. Issuing Verifactu-compliant invoices stays with your invoicing software, which is where that obligation sits.

Tasks, projects and intranet

Tasks with a single owner and a due date, templates for repeat jobs, internal news, a staff directory, holiday requests with approval and a procedures library for people working from home.

Permissions and data protection

Who sees which customers, who can export lists and how long an inactive contact is kept. We give you what you need for your record of processing activities.

How the engagement unfolds, one stage at a time

A core CRM for one sales team can be live within two to three weeks. Integrations, the intranet and advanced automation are planned as later phases on their own timetable.

01

Opening workshops

Two or three video sessions with management, sales and admin to agree the process, the essential data and who has the final say when opinions differ.

02

Core set-up

Pipelines, fields, permissions, email and forms. Just enough for the team to work on day one; everything else waits until this runs smoothly.

03

Data load

Customers and open deals imported from Excel or another CRM, after removing duplicates and contacts you no longer have grounds to keep.

04

Supported launch

Short role-based training using your own customers, followed by a few weeks of adjustments based on what the team asks for.

Start with one team, not the whole company. Rolling Bitrix24 out to sales, warehouse, admin and management at the same moment multiplies the questions and the pushback. A month-long pilot with the sales team works far better: rough edges get smoothed, the first visible wins appear, and other departments end up asking to join rather than feeling a tool is being forced on them.

Common questions

Yes, from Excel, HubSpot, Pipedrive, Zoho or any system that can export. We check data quality first: duplicates, companies that have closed, contacts with no consent on file. Moving rubbish into a new system just relocates the problem.

WhatsApp Business connects through Bitrix24 Open Channels and a compatible connector. For telephony, your VoIP operator needs a Bitrix24 integration or a SIP connection; calls are then logged on the record and a missed call creates a task. It is all configured remotely using the details your operator supplies.

It has a time clock that logs start and finish times. That can be a foundation, but your employment adviser should confirm it meets what your collective agreement and Spanish law require, particularly around keeping and accessing the records.

It is billed by the hour at €75 per hour + VAT, with a firm estimate after the opening workshops. A core CRM for one sales team is a few days' work; integrations and the intranet are quoted separately and you sign off each phase before it starts.

You can carry on with hourly support or fold Bitrix24 into a Start, Business or Premium plan: adding and removing users, pipeline changes, new automation and answering questions, Monday to Friday, 9:00-18:00 Spanish time (CET).

Other work we do in this field

Full area overview
Service Bitrix24 licences The right plan, renewals under control and a portal your company owns

Get Bitrix24 off to a good start

Tell us how your sales team is organised, how many users the portal will have and which accounting software you use. We suggest a first-phase scope and a timetable.

Hours
Monday to Friday, 9:00-18:00 Spanish time (CET), answers within a working day
Meetings
Video calls via Google Meet or Teams

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