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Browse the catalogue: 83 services
IT outsourcing Your IT department, based outside your office and reaching your systems remotely Managed IT support One team for workstations, Microsoft 365 and the server room, billed monthly IT helpdesk Colleagues log a problem from Teams, by mail or on the web portal Service desk A single front door, SLA-driven priorities and a report every month 24/7 IT support Round-the-clock engineers for platforms that cannot pause, Sundays and holidays included Plans: Start, Business, Premium Monthly support from €590 per month + VAT
Support plans and SLA A 4 h, 1 h or 15 min response depending on the plan, written into the contract Systems administration Accounts, hypervisors, file servers and infected PCs handled over a secure remote session IT infrastructure An honest look at what you run today, quicker systems and cloud-hosted desktops Networking and VoIP Checks of the office LAN and firewall, constant watch over links, and calls moved to Teams Cloud and hostingNew Rented VPS or bare metal, shop hosting, object storage and company mailboxes in European data centres Backup and restore Regular test restores, offsite copies and protection that ransomware cannot wipe
GDPR and personal data protection Processing records, processor agreements and technical measures under Spanish law Security policies and documentation Internal rules that hold up in an audit and against ENS or NIS2 Security tooling deployment Choosing the product, rolling it out and tuning its rules Infrastructure security A segmented network, a reviewed firewall and no forgotten open ports Application security Code review and releases that do not open fresh holes Data leak prevention (DLP) You decide which files may leave by email, USB stick or cloud share Database security Least privilege, encryption and a log of who queried what Web application firewall (WAF) A filter in front of your website, PrestaShop store and APIs Access control and endpoint security Two-factor sign-in, Intune and laptops managed end to end VPN and encryption Protected links for home workers and encrypted laptop drives Vulnerability scanning Scheduled scans and a patch list sorted from critical down Antivirus and EDR The attack is spotted and the affected machine is cut off from the network SOC monitoring Logs and alerts reviewed at any hour of the day System hardening Default settings tightened using CIS and CCN-STIC guides Secure use of AI Clear limits on what employees feed into ChatGPT, Gemini or Copilot
Websites and web apps Fifteen services, from a one-page site to a B2B portal, plus SEO, upkeep and clean-up once a site is hacked E-commerce and integrations Your shop wired to Holded or a3ERP, Amazon.es, Redsys and the courier of your choice Bitrix24 and intranet Set-up, migration and licensing of the Bitrix24 workspace Bespoke software Business applications, mobile apps and integrations written around how your company operates Software testing and QA Bugs, bottlenecks and weak spots found before your customers find them
Artificial intelligenceNew Practical AI projects, from picking a use case to coaching the people who will use it Data and analytics Clean records, one reporting database and supplier invoices captured without typing IT consulting and audit Independent second opinion on the IT roadmap and the way your applications connect Digital marketing Tracing each enquiry from first click to signed order, with the CRM doing the follow-up
Software and licences Genuine IDE, monitoring and admin utility subscriptions Training Live online courses for a whole department or for a single learner
Unsure where to begin? We inspect your setup from a distance and send back a written, ranked to-do list Request an IT check
See the 14 solutions
Data in the EU Email, files and applications hosted in data centres in Spain and the EU GDPR compliance Records, contracts and technical measures in order before the AEPD comes asking Remote and hybrid work Safe access to files and software from home, on the road or from another branch Downtime prevention Backups proven by restores, alerting, and a disaster runbook written ahead of time
Retail and e-commerce PrestaShop, Amazon.es, Redsys, Bizum and SEUR joined up in one flow Manufacturing ERP, plant network and servers kept under watch so the line keeps moving Healthcare and clinics Clinic management software, e-prescriptions and properly protected health data Construction Drawings, BIM models and tender documents reachable from site via the cloud Logistics and transport Warehouse software, connected carriers and a depot that keeps running Public institutions ENS, accessibility under RD 1112/2018 and invoices lodged through FACe
Small businesses A well-configured Microsoft 365 and support without hiring an IT person Mid-sized companies A written SLA for your servers, LAN and protection Large enterprises A dedicated team, short response times and regular reporting Multi-branch companies One IT standard across every office, run from a distance
None of these fits? Describe your situation and we will combine only the services you actually need Send an enquiry
About us Who we are and how a fully remote team works Payments How we bill, electronic invoices and when payment is due Contact Write to us, fill in the form or book a video call via Google Meet or Teams
Service · Networking and VoIP

VoIP and Teams Phone

The PBX in the cupboard has been going for fifteen years, yet every extension change means calling out the installer, calls go unanswered when the office is shut, and the salesperson working from home hands clients a personal mobile number. With cloud telephony your existing numbers carry on unchanged and staff answer from Teams, a mobile app or an IP handset, wherever they happen to be. Our part is the logical side: choosing the platform and carrier, coordinating the number port, designing how calls flow and getting queues, greetings and opening hours working. We do not install handsets or ship equipment.

Send an enquiry Jump to what is included
Same numbers
kept through porting
Teams Phone
on desktop and mobile
Holidays
national, regional and local
Recording
announced and GDPR-compliant

What falls within the scope of this service

Before discussing technology we look at how calls reach your business today, who answers them and how many are missed. Everything else is designed from there.

Pin down the details with one of our engineers

Teams Phone

For firms already living in Microsoft 365: everyone takes calls in Teams on laptop or mobile, with their own extension and direct number. It reaches the public phone network via an Operator Connect carrier or Direct Routing.

Cloud PBX

For those not on Teams or wanting something independent: a hosted phone system with a mobile app, IP handsets and a web panel for changing hours and diversions without ringing anyone.

Porting

Main number, direct lines, 900 freephone numbers and company mobiles transfer to the new carrier without a single digit changing. We handle the paperwork and timetable so the switch happens on a set day and hour.

Call handling

Welcome greeting, option menu, departmental queues, overflow to the duty mobile and a calendar holding national and regional holidays plus the two local holidays of your municipality.

Recording and GDPR

Only with a clear purpose: a notice when the call starts, a retention period, restricted access and an updated record of processing activities, following AEPD guidance. We also draft the wording used to inform staff.

CRM and handsets

The customer record pops up in Bitrix24, HubSpot or Salesforce as the call arrives. Handsets and headsets are bought by you from our compatible list and registered by us remotely; your team just plugs them in.

How the engagement unfolds, one stage at a time

A rollout for ten to thirty users usually wraps up in three or four weeks, most of it spent waiting for the port to complete.

01

Line and bill review

We go through the carrier's invoices and current setup. Lines that have been paid for over years without anyone using them are a regular find.

02

Call flow design

We map what happens to a call from the moment it arrives until someone answers or it goes to voicemail, in hours, out of hours and on holidays.

03

Pilot with one department

A small group works on the new system using a temporary number, so queues, greetings and handsets can be fine-tuned before everyone moves.

04

Porting and training

Numbers transfer on the chosen date. We stay connected all morning, check each scenario and run brief training over Teams.

A phone system that does not know your town's holidays answers as if it were Monday. National holidays load automatically on most platforms, but regional ones and each municipality's two local holidays change yearly and must be entered by hand. Skip that and the customer ringing on the day hears “all our agents are busy” rather than the closed message. We load the year's calendar and remind you when it needs updating.

Common questions

Mobile numbers typically move within one or two working days. Landline numbers depend on the carriers involved and on the paperwork being right, and generally take a little longer. Either way we fix a date, and your current lines work normally in the meantime.

Less than people expect: a single conversation needs roughly 100 kbit/s. Stability matters far more than speed, so we check your line's latency and packet loss and, where necessary, give voice traffic priority on the router or firewall.

Not yet. The old contract has to stay active until porting finishes, because cancelling early can lose the number, together with the one shown on your website, Google profile and invoices. We tell you the exact moment it is safe to cancel.

They can stay, via a VoIP adapter you purchase to our specification and we set up from a distance. Check first with your alarm company and lift maintenance firm which kind of line they require. In most cases the fax can simply give way to email.

No. Apply works remotely only: we configure the platform, accounts and call rules and give you a clear guide. Unpacking, plugging in and any cabling work are done by your staff or a local installer you appoint.

Other work we do in this field

Full area overview
Service Network assessment The true state of your network, with nobody needing to travel Service Network monitoring Lines, firewall, switches and wifi under constant watch

Move your phones to the cloud

Let us know how many people handle calls, which carrier your numbers sit with and whether Teams is already in use. Expect a reply within one working day.

Hours
Monday to Friday, 9:00-18:00 Spanish time (CET), answers within a working day
Meetings
Video calls via Google Meet or Teams

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