Business Individuals Public sector
Remote IT help Help
Settle a company invoice SWIFT transfer or card payment Public sector: FACe and DIR3 Did this invoice come from us? Invoices and electronic invoicing
Español English
Send an enquiry
Services
Solutions
Prices
Training
About Apply
Contact
Send an enquiry
Browse the catalogue: 83 services
IT outsourcing Your IT department, based outside your office and reaching your systems remotely Managed IT support One team for workstations, Microsoft 365 and the server room, billed monthly IT helpdesk Colleagues log a problem from Teams, by mail or on the web portal Service desk A single front door, SLA-driven priorities and a report every month 24/7 IT support Round-the-clock engineers for platforms that cannot pause, Sundays and holidays included Plans: Start, Business, Premium Monthly support from €590 per month + VAT
Support plans and SLA A 4 h, 1 h or 15 min response depending on the plan, written into the contract Systems administration Accounts, hypervisors, file servers and infected PCs handled over a secure remote session IT infrastructure An honest look at what you run today, quicker systems and cloud-hosted desktops Networking and VoIP Checks of the office LAN and firewall, constant watch over links, and calls moved to Teams Cloud and hostingNew Rented VPS or bare metal, shop hosting, object storage and company mailboxes in European data centres Backup and restore Regular test restores, offsite copies and protection that ransomware cannot wipe
GDPR and personal data protection Processing records, processor agreements and technical measures under Spanish law Security policies and documentation Internal rules that hold up in an audit and against ENS or NIS2 Security tooling deployment Choosing the product, rolling it out and tuning its rules Infrastructure security A segmented network, a reviewed firewall and no forgotten open ports Application security Code review and releases that do not open fresh holes Data leak prevention (DLP) You decide which files may leave by email, USB stick or cloud share Database security Least privilege, encryption and a log of who queried what Web application firewall (WAF) A filter in front of your website, PrestaShop store and APIs Access control and endpoint security Two-factor sign-in, Intune and laptops managed end to end VPN and encryption Protected links for home workers and encrypted laptop drives Vulnerability scanning Scheduled scans and a patch list sorted from critical down Antivirus and EDR The attack is spotted and the affected machine is cut off from the network SOC monitoring Logs and alerts reviewed at any hour of the day System hardening Default settings tightened using CIS and CCN-STIC guides Secure use of AI Clear limits on what employees feed into ChatGPT, Gemini or Copilot
Websites and web apps Fifteen services, from a one-page site to a B2B portal, plus SEO, upkeep and clean-up once a site is hacked E-commerce and integrations Your shop wired to Holded or a3ERP, Amazon.es, Redsys and the courier of your choice Bitrix24 and intranet Set-up, migration and licensing of the Bitrix24 workspace Bespoke software Business applications, mobile apps and integrations written around how your company operates Software testing and QA Bugs, bottlenecks and weak spots found before your customers find them
Artificial intelligenceNew Practical AI projects, from picking a use case to coaching the people who will use it Data and analytics Clean records, one reporting database and supplier invoices captured without typing IT consulting and audit Independent second opinion on the IT roadmap and the way your applications connect Digital marketing Tracing each enquiry from first click to signed order, with the CRM doing the follow-up
Software and licences Genuine IDE, monitoring and admin utility subscriptions Training Live online courses for a whole department or for a single learner
Unsure where to begin? We inspect your setup from a distance and send back a written, ranked to-do list Request an IT check
See the 14 solutions
Data in the EU Email, files and applications hosted in data centres in Spain and the EU GDPR compliance Records, contracts and technical measures in order before the AEPD comes asking Remote and hybrid work Safe access to files and software from home, on the road or from another branch Downtime prevention Backups proven by restores, alerting, and a disaster runbook written ahead of time
Retail and e-commerce PrestaShop, Amazon.es, Redsys, Bizum and SEUR joined up in one flow Manufacturing ERP, plant network and servers kept under watch so the line keeps moving Healthcare and clinics Clinic management software, e-prescriptions and properly protected health data Construction Drawings, BIM models and tender documents reachable from site via the cloud Logistics and transport Warehouse software, connected carriers and a depot that keeps running Public institutions ENS, accessibility under RD 1112/2018 and invoices lodged through FACe
Small businesses A well-configured Microsoft 365 and support without hiring an IT person Mid-sized companies A written SLA for your servers, LAN and protection Large enterprises A dedicated team, short response times and regular reporting Multi-branch companies One IT standard across every office, run from a distance
None of these fits? Describe your situation and we will combine only the services you actually need Send an enquiry
About us Who we are and how a fully remote team works Payments How we bill, electronic invoices and when payment is due Contact Write to us, fill in the form or book a video call via Google Meet or Teams
IT outsourcing

IT run for you,
remotely and predictably

Staff laptops, servers, Microsoft 365 and backup copies are all covered by one agreement and one flat monthly fee. Engineers connect over encrypted remote access to any location in Spain, the islands included. Premium clients hear back within 15 min, Monday to Friday, 9:00-18:00 Spanish time (CET).

See pricing What outsourcing includes
Cybersecurity

GDPR, ENS and NIS2
built into the systems

First we check who actually opens the folders holding client and patient records. After that we switch on multi-factor authentication, EDR and laptop encryption, and leave you a record of processing activities that matches what your systems really do, ready for the day the AEPD asks.

Request a security check Explore cybersecurity
Websites and web shops

Your online store, linked
to the ERP and to SEUR

PrestaShop, WooCommerce or Shopify taking payments through a Redsys virtual POS and Bizum, Correos, SEUR or GLS labels created on their own, and inventory figures matching a3ERP, Holded or Odoo without anyone retyping orders.

Tell us about the shop Websites and web apps
Artificial intelligence

Practical AI for invoices,
case files and tickets

We single out tasks in which Copilot or a large language model genuinely saves hours, such as sorting supplier invoices or summarising case files. Data stays in EU data centres, and your team learns to use AI without pasting confidential material into a public chatbot.

Discuss an AI idea See what we do with AI
83
services in 19 areas
14
solutions grouped by sector or goal
100 %
delivered without site visits
15 min
first reply on Premium

Monthly support plans

One fixed fee per month, a scope set down in the contract and a committed response time: 4 h on Start, 1 h on Business and 15 min on Premium. Spanish VAT at 21 % is added to every price.

Help me pick a plan
Monthly IT support

Start

Made for small offices where IT has so far fallen to whoever seemed most tech-savvy: the office manager, a partner, the owner's nephew. We take over staff requests, patch Windows and Microsoft 365 and fix faults through an encrypted remote session, so the bookkeeper can return to bookkeeping.

€590 per month + VAT

Starting price, 21% Spanish VAT on top · up to 10 users

Send an enquiry See the catalogue

In this plan

Ten people or fewer
Their PCs, email and Microsoft 365 licences
Office hours, Monday to Friday
9:00 to 18:00 Spanish time, with a technician on each request inside 4 hours
A remote check-up each month
Patch level, free disk and antivirus health, run against a fixed checklist
Server management
Part of Business and Premium only
10
users max
Weekdays
9:00-18:00
4 h
response time
100 %
remote delivery
Monthly IT support

Business

One agreement spanning desks, cloud or on-site servers, the LAN and backup. Should a box in the office need re-plugging, a member of your team does it while our technician guides them over Teams. A typical fit: a 30-strong law firm with its own case-file server.

€1,290 per month + VAT

21% Spanish VAT on top · response times fixed in the service level agreement

Send an enquiry See the catalogue

In this plan

All desks and laptops
Run centrally with Intune plus remote tooling
Replies within 60 minutes
Weekdays 9:00-18:00 CET, one owner for each request
Server room and LAN
Linux, Windows Server, hypervisors and Entra ID
Backups proven by test restores
Restore drills on dates agreed in writing
1 h
response time
Weekdays
9:00-18:00
100 %
remote delivery
LAN
and servers covered
Closer watch, stronger defences

Premium

For businesses that lose more in one idle hour than the plan costs per month: a web shop in the Christmas rush, a clinic with a packed diary, a warehouse sending hundreds of SEUR parcels a day. You get assigned technicians, a reply inside fifteen minutes and an IT work plan for the coming twelve months.

€2,490 per month + VAT

Starting price, 21% Spanish VAT on top · response times fixed in the service level agreement

Send an enquiry See the catalogue

In this plan

Fixed points of contact
Your lead technician plus a contract manager
Reply within 15 minutes
Round-the-clock duty number, supplied with the contract
Security, ENS and NIS2
Incident handling and regular access reviews
Monthly report
System health, key metrics and a refreshed plan
15 min
contractual response
24/7
on-call cover
Named
technician and contract manager
Monthly
report and work plan
Built around you

Dedicated team

A crew of sysadmins, developers and security people who touch nothing but your projects and get to know your systems inside out. Headcount and skills are set by the task at hand, say a Verifactu roll-out or a move to the cloud. All of it runs remotely.

quoted per project

A video call to pin down the scope comes first, then a priced proposal follows

Request a quote All services

How the engagement works

Skills matched to the project
Systems, security, development or any mix of them
Working in your stack
Teams, your ticketing system and your internal procedures
The same faces throughout
What they learn about your setup stays with them
The full catalogue on tap
83 services in 19 areas
83
catalogue entries
14
ready-made solutions
19
fields covered
100 %
remote delivery

Service catalogue

The catalogue runs from a laptop that can no longer see the printer to a penetration test ahead of a public tender. All 83 services in 19 areas are delivered remotely. Type what you are looking for or jump straight to the relevant area.

83 services in 19 areas

Support and outsourcing

Operations and infrastructure

Security

Development and web

Data, AI and consulting

Software and skills

Area 01 of 19

IT outsourcing

Picture a twelve-person gestoría in Valencia in the thick of tax-return season: a locked-out account, a mailbox at its quota, a receptionist waiting on a fresh laptop. An outside team that already knows the network sorts each of these without anyone travelling. There is one contract, one fixed contact, and a written split of who handles what.

4 services listed
Send an enquiry Every service page spells out scope, method and what we need from you
Area 02 of 19

Support plans and SLA

Can your business live with a reply in a few hours, or does every idle minute lose you sales? Each plan writes its response deadline into the contract and comes with reports that show whether it was met. If trade picks up mid-year, you can step up a tier without waiting for renewal.

3 plans
Send an enquiry Every service page spells out scope, method and what we need from you
Area 03 of 19

Systems administration

This is the work nobody notices when it is done properly: updates rolled out in an agreed maintenance window, ex-employees' accounts closed on their last day, and documentation clear enough for any engineer to carry on from. It is all handled over encrypted remote access, with no site visits.

4 services listed
Send an enquiry Every service page spells out scope, method and what we need from you
Area 04 of 19

IT infrastructure

Before buying anything, it pays to know what is already there: a no-frills inventory, the places where things jam and the kit worth keeping. After that comes a simple way for staff to open their desktop from home, from a building site or from the Seville branch.

3 services listed
Send an enquiry Every service page spells out scope, method and what we need from you
Area 05 of 19

Networking and VoIP

A network without nasty surprises: alarms that fire before anyone grumbles, Wi-Fi that reaches every corner, and calls arriving via Teams or a cloud switchboard. When a router needs a restart or a cable a swap, one of your people does it with our engineer guiding them on camera.

3 services listed
Send an enquiry Every service page spells out scope, method and what we need from you
Area 06 of 19

Cloud and hosting

Servers, mail and files hosted in Spain or elsewhere in the EU, with providers such as OVHcloud, Hetzner or IONOS and the Azure and AWS regions on Spanish soil. If a customer or the AEPD asks where the data sits, you can name the facility and the country.

5 services listed
Send an enquiry Every service page spells out scope, method and what we need from you
Area 07 of 19

Backup and restore

A backup that has never been restored is merely a hope. So we set the jobs running, keep a copy that ransomware cannot touch, and each month bring back sample files, logging the date and outcome in a report.

2 services listed
Send an enquiry Every service page spells out scope, method and what we need from you
Area 08 of 19

Cybersecurity

A register of processing, ENS controls, NIS2 requirements and attack monitoring at all hours. The aim is simple: when an auditor, the AEPD or the board demands proof, it sits in a folder rather than in someone's memory.

15 services listed
Send an enquiry Every service page spells out scope, method and what we need from you
Area 09 of 19

Websites and web apps

Starting with a rough sketch and running for years of care: pages that load in under two seconds, rank for the searches that matter and meet WCAG 2.1 AA. The approach is the same for a dental practice in Seville or a town council portal.

15 services listed
Send an enquiry Every service page spells out scope, method and what we need from you
Area 10 of 19

E-commerce and integrations

Imagine a PrestaShop store whose owner spends every evening retyping orders into Holded and the SEUR website. With integrations in place, each sale moves on its own to accounting, payment, courier and marketplaces, and stock updates everywhere at once.

4 services listed
Send an enquiry Every service page spells out scope, method and what we need from you
Area 11 of 19

Bitrix24 and intranet

Tasks, sales deals, documents and internal chat in a single workspace, configured around your real processes instead of the template the product ships with. We bring across whatever lives in spreadsheets and coach the people who will use it.

2 services listed
Send an enquiry Every service page spells out scope, method and what we need from you
Area 12 of 19

Bespoke software

When a standard package means exporting to Excel, patching things up and importing again, your own build often works out cheaper within two or three years. We hand over tested, documented code, keep maintaining it, and the intellectual property is yours.

6 services listed
Send an enquiry Every service page spells out scope, method and what we need from you
Area 13 of 19

Software testing and QA

Better that we find the bugs than your customers: manual passes screen by screen, scripted checks on every deploy, thousands of simulated visitors and a controlled attack to see how far an intruder could get.

5 services listed
Send an enquiry Every service page spells out scope, method and what we need from you
Area 14 of 19

Artificial intelligence

Time-saving AI that takes work off people's plates without shipping customer data out of the company. Before anything is connected, we write down which data goes in, where it is processed under GDPR and which permissions govern who sees each answer.

4 services listed
Send an enquiry Every service page spells out scope, method and what we need from you
Area 15 of 19

Data and analytics

ERP, web shop and CRM figures gathered and scrubbed, so nobody loses a week in Excel building the monthly board pack. Any figure can be followed back to its source.

3 services listed
Send an enquiry Every service page spells out scope, method and what we need from you

What clients ask for most

Browse the whole catalogue
IT outsourcing

A whole team instead of one in-house techie

Picture a twelve-person gestoría with a single IT person: while they are on holiday, nobody knows where the backup lives or how to renew the FNMT digital certificate. A remote team covers absences and hands each topic to whoever knows it best.
Cybersecurity

Data protection that goes beyond paperwork

Processing records, data processor agreements and access rights in Microsoft 365 reviewed so the documents describe what really happens, even when a letter from the AEPD lands.
Backup and restore

Cloud backup kept in Spain and the EU

Copies of mailboxes, OneDrive, servers and databases stored in data centres in Spain and elsewhere in the EU, with regular test restores and a written report as often as the contract specifies.

Tell us what you need and we will reply within one working day

A couple of sentences are enough for an engineer to get the picture. Within one working day we come back with questions or a first estimate. If something has stopped working and your team is stuck, say so at the very start: such requests go to the front.

Hours
Monday to Friday, 9:00-18:00 Spanish time (CET), answers within a working day
Meetings
Video calls via Google Meet or Teams

This site only stores the cookies it needs to work and to remember your chosen city. No advertising or tracking cookies are set. See our privacy policy for the details.