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Browse the catalogue: 83 services
IT outsourcing Your IT department, based outside your office and reaching your systems remotely Managed IT support One team for workstations, Microsoft 365 and the server room, billed monthly IT helpdesk Colleagues log a problem from Teams, by mail or on the web portal Service desk A single front door, SLA-driven priorities and a report every month 24/7 IT support Round-the-clock engineers for platforms that cannot pause, Sundays and holidays included Plans: Start, Business, Premium Monthly support from €590 per month + VAT
Support plans and SLA A 4 h, 1 h or 15 min response depending on the plan, written into the contract Systems administration Accounts, hypervisors, file servers and infected PCs handled over a secure remote session IT infrastructure An honest look at what you run today, quicker systems and cloud-hosted desktops Networking and VoIP Checks of the office LAN and firewall, constant watch over links, and calls moved to Teams Cloud and hostingNew Rented VPS or bare metal, shop hosting, object storage and company mailboxes in European data centres Backup and restore Regular test restores, offsite copies and protection that ransomware cannot wipe
GDPR and personal data protection Processing records, processor agreements and technical measures under Spanish law Security policies and documentation Internal rules that hold up in an audit and against ENS or NIS2 Security tooling deployment Choosing the product, rolling it out and tuning its rules Infrastructure security A segmented network, a reviewed firewall and no forgotten open ports Application security Code review and releases that do not open fresh holes Data leak prevention (DLP) You decide which files may leave by email, USB stick or cloud share Database security Least privilege, encryption and a log of who queried what Web application firewall (WAF) A filter in front of your website, PrestaShop store and APIs Access control and endpoint security Two-factor sign-in, Intune and laptops managed end to end VPN and encryption Protected links for home workers and encrypted laptop drives Vulnerability scanning Scheduled scans and a patch list sorted from critical down Antivirus and EDR The attack is spotted and the affected machine is cut off from the network SOC monitoring Logs and alerts reviewed at any hour of the day System hardening Default settings tightened using CIS and CCN-STIC guides Secure use of AI Clear limits on what employees feed into ChatGPT, Gemini or Copilot
Websites and web apps Fifteen services, from a one-page site to a B2B portal, plus SEO, upkeep and clean-up once a site is hacked E-commerce and integrations Your shop wired to Holded or a3ERP, Amazon.es, Redsys and the courier of your choice Bitrix24 and intranet Set-up, migration and licensing of the Bitrix24 workspace Bespoke software Business applications, mobile apps and integrations written around how your company operates Software testing and QA Bugs, bottlenecks and weak spots found before your customers find them
Artificial intelligenceNew Practical AI projects, from picking a use case to coaching the people who will use it Data and analytics Clean records, one reporting database and supplier invoices captured without typing IT consulting and audit Independent second opinion on the IT roadmap and the way your applications connect Digital marketing Tracing each enquiry from first click to signed order, with the CRM doing the follow-up
Software and licences Genuine IDE, monitoring and admin utility subscriptions Training Live online courses for a whole department or for a single learner
Unsure where to begin? We inspect your setup from a distance and send back a written, ranked to-do list Request an IT check
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Data in the EU Email, files and applications hosted in data centres in Spain and the EU GDPR compliance Records, contracts and technical measures in order before the AEPD comes asking Remote and hybrid work Safe access to files and software from home, on the road or from another branch Downtime prevention Backups proven by restores, alerting, and a disaster runbook written ahead of time
Retail and e-commerce PrestaShop, Amazon.es, Redsys, Bizum and SEUR joined up in one flow Manufacturing ERP, plant network and servers kept under watch so the line keeps moving Healthcare and clinics Clinic management software, e-prescriptions and properly protected health data Construction Drawings, BIM models and tender documents reachable from site via the cloud Logistics and transport Warehouse software, connected carriers and a depot that keeps running Public institutions ENS, accessibility under RD 1112/2018 and invoices lodged through FACe
Small businesses A well-configured Microsoft 365 and support without hiring an IT person Mid-sized companies A written SLA for your servers, LAN and protection Large enterprises A dedicated team, short response times and regular reporting Multi-branch companies One IT standard across every office, run from a distance
None of these fits? Describe your situation and we will combine only the services you actually need Send an enquiry
About us Who we are and how a fully remote team works Payments How we bill, electronic invoices and when payment is due Contact Write to us, fill in the form or book a video call via Google Meet or Teams
Area 07 · Operations and infrastructure

Backup and restore

A backup console reporting “success” every night proves very little on its own. What counts is whether, at nine on Monday with the server encrypted, your accountant can open Friday's books and your shop can start taking orders again. So we work the opposite way round from most providers: first we settle how long each system may be down and how much work can be lost, then we design the backups, and finally we genuinely restore and time the result. All of it remotely, tests included.

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3-2-1
three copies, two media types, one kept off site
Record
of every test restore, dated and timed
Spain or EU
home of the off-site copy
Plan
for recovery, written before anything goes wrong

Services in this area

The first service decides what gets copied, how often and how recoverability is proven. The second guarantees there is always a copy beyond the reach of fire, flood or an intruder already inside your network.

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Backup implementation

We track down where your data lives, from the ERP to Microsoft 365, set targets for each system and configure local and immutable copies with alerts that reach a named person. Every test restore is written up.

Cloud backup

An encrypted copy in a Spanish or EU data centre, behind separate credentials and a lock that blocks deletion. Even ransomware that seizes your domain has no route to it.

Two numbers before picking any tool

For every system we agree the RTO, how long it can be unavailable, and the RPO, how much recent work may be lost. Below are rough figures for an SME of ten to fifty people.

ERP and invoicing

Four hours down, one hour of data. A nightly copy of a3ERP or Sage 200 falls short on the final day for filing VAT. The database needs its transaction log captured several times a day.

Shared folders and SharePoint

Twenty-four hours for both. Most companies are fine with one daily copy after closing time, plus snapshots through the day to catch slips.

Microsoft 365 email

Four hours down, one hour of data. A mailbox emptied by a departing employee, or a contract deleted two months ago, can only be retrieved from an independent tenant backup.

Online shop

One hour down, minutes of data. With orders arriving from Amazon.es and payments via Redsys and Bizum, restoring from a backup is far too slow. You need a standby environment ready to go and database replication.

Laptops

Twenty-four hours for both. Achievable only when documents sit in OneDrive or SharePoint with their own backup, rather than on one particular machine's desktop.

Your backup server should not trust its own domain. If the backup console signs in with the same Active Directory accounts as everyone else, whoever steals an admin password can wipe the backups before encrypting anything. That is why we separate backup credentials, turn on two-factor sign-in and keep at least one destination that not even an administrator can empty.

How we work

Four steps, all via remote access to your servers and Microsoft 365. Any competent provider handles the first three; the fourth, restoring and timing, is the one hardly anybody does and the only one that proves anything.

01

Finding the data

We trace where everything is stored. Something almost always sits outside the backups: quotes on a laptop desktop, the clinic software's database on another drive, or building plans in someone's personal Dropbox.

02

Agreeing targets

Together we give each system an acceptable downtime and data loss. Those figures drive the budget, not the reverse.

03

Configure and monitor

Schedule, retention, encryption and off-site copy. An alert fires when a job fails and also when the expected report simply never shows up.

04

Restore for real

At the agreed frequency we recover selected data into an isolated environment and time it. The outcome goes into a dated record you can hand to an auditor or insurer.

Common questions

Because having backups and being able to restore are two different things. Reviews turn up all sorts: a NAS still copying drive D: although the ERP moved to drive E: two years ago, a USB disk that filled up in March and has stored nothing new since, or encrypted backups whose password only the previous technician knew. A few hours of remote work tell you whether your current setup would get you out of trouble and what needs to change.

They are your last line of defence, provided they survive the attack. Modern ransomware does not just encrypt; it first spends days locating the NAS and backup server so it can erase them and force payment. A deletion-locked copy at an external provider, plus a recently tested restore, lets you resume work without negotiating with anyone. If the worst happens, bear in mind that INCIBE runs a free cybersecurity helpline for businesses and the public.

A sensible starting point is daily copies for thirty days, weekly ones for three months and monthly ones for a year. Accounting records need far longer, since Spain's Commercial Code requires them to be kept for six years, and clinical records must be held for at least five years after each discharge under Ley 41/2002. Your advisers confirm those periods, and we turn them into retention rules.

Yes. GDPR explicitly mentions the ability to restore availability of personal data promptly, the ENS contains specific backup measures and NIS2 requires business continuity management. Dated restore records are tangible evidence for an auditor or the AEPD. Whether NIS2 applies to your company is something your legal adviser should confirm.

The NAS or server reports the fault and we see it before you do. We tell you which disk model to buy and which bay holds the dead one, marked on a photo. The physical swap is done by someone on your team with our guidance over video, or by your usual technician. After that, we follow the RAID rebuild and data checks remotely to the end. Apply does not travel to site or sell disks.

Related areas and solutions

All services
Area 02 Support plans and SLA Who brings the service back, and how fast Area 06 Cloud and hosting S3 storage and servers for running systems elsewhere Area 08 Cybersecurity Better to prevent encryption than recover from it Solution Downtime prevention Your company's full continuity plan

We check whether your backups actually restore

We review your current setup remotely, attempt a real restore and tell you plainly whether it would save you on the day of an incident.

Hours
Monday to Friday, 9:00-18:00 Spanish time (CET), answers within a working day
Meetings
Video calls via Google Meet or Teams

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