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IT outsourcing Your IT department, based outside your office and reaching your systems remotely Managed IT support One team for workstations, Microsoft 365 and the server room, billed monthly IT helpdesk Colleagues log a problem from Teams, by mail or on the web portal Service desk A single front door, SLA-driven priorities and a report every month 24/7 IT support Round-the-clock engineers for platforms that cannot pause, Sundays and holidays included Plans: Start, Business, Premium Monthly support from €590 per month + VAT
Support plans and SLA A 4 h, 1 h or 15 min response depending on the plan, written into the contract Systems administration Accounts, hypervisors, file servers and infected PCs handled over a secure remote session IT infrastructure An honest look at what you run today, quicker systems and cloud-hosted desktops Networking and VoIP Checks of the office LAN and firewall, constant watch over links, and calls moved to Teams Cloud and hostingNew Rented VPS or bare metal, shop hosting, object storage and company mailboxes in European data centres Backup and restore Regular test restores, offsite copies and protection that ransomware cannot wipe
GDPR and personal data protection Processing records, processor agreements and technical measures under Spanish law Security policies and documentation Internal rules that hold up in an audit and against ENS or NIS2 Security tooling deployment Choosing the product, rolling it out and tuning its rules Infrastructure security A segmented network, a reviewed firewall and no forgotten open ports Application security Code review and releases that do not open fresh holes Data leak prevention (DLP) You decide which files may leave by email, USB stick or cloud share Database security Least privilege, encryption and a log of who queried what Web application firewall (WAF) A filter in front of your website, PrestaShop store and APIs Access control and endpoint security Two-factor sign-in, Intune and laptops managed end to end VPN and encryption Protected links for home workers and encrypted laptop drives Vulnerability scanning Scheduled scans and a patch list sorted from critical down Antivirus and EDR The attack is spotted and the affected machine is cut off from the network SOC monitoring Logs and alerts reviewed at any hour of the day System hardening Default settings tightened using CIS and CCN-STIC guides Secure use of AI Clear limits on what employees feed into ChatGPT, Gemini or Copilot
Websites and web apps Fifteen services, from a one-page site to a B2B portal, plus SEO, upkeep and clean-up once a site is hacked E-commerce and integrations Your shop wired to Holded or a3ERP, Amazon.es, Redsys and the courier of your choice Bitrix24 and intranet Set-up, migration and licensing of the Bitrix24 workspace Bespoke software Business applications, mobile apps and integrations written around how your company operates Software testing and QA Bugs, bottlenecks and weak spots found before your customers find them
Artificial intelligenceNew Practical AI projects, from picking a use case to coaching the people who will use it Data and analytics Clean records, one reporting database and supplier invoices captured without typing IT consulting and audit Independent second opinion on the IT roadmap and the way your applications connect Digital marketing Tracing each enquiry from first click to signed order, with the CRM doing the follow-up
Software and licences Genuine IDE, monitoring and admin utility subscriptions Training Live online courses for a whole department or for a single learner
Unsure where to begin? We inspect your setup from a distance and send back a written, ranked to-do list Request an IT check
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Data in the EU Email, files and applications hosted in data centres in Spain and the EU GDPR compliance Records, contracts and technical measures in order before the AEPD comes asking Remote and hybrid work Safe access to files and software from home, on the road or from another branch Downtime prevention Backups proven by restores, alerting, and a disaster runbook written ahead of time
Retail and e-commerce PrestaShop, Amazon.es, Redsys, Bizum and SEUR joined up in one flow Manufacturing ERP, plant network and servers kept under watch so the line keeps moving Healthcare and clinics Clinic management software, e-prescriptions and properly protected health data Construction Drawings, BIM models and tender documents reachable from site via the cloud Logistics and transport Warehouse software, connected carriers and a depot that keeps running Public institutions ENS, accessibility under RD 1112/2018 and invoices lodged through FACe
Small businesses A well-configured Microsoft 365 and support without hiring an IT person Mid-sized companies A written SLA for your servers, LAN and protection Large enterprises A dedicated team, short response times and regular reporting Multi-branch companies One IT standard across every office, run from a distance
None of these fits? Describe your situation and we will combine only the services you actually need Send an enquiry
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Service · Websites and web apps

Marketplace platform

Most marketplace ideas start from spotting a messy market: lots of small sellers, buyers unsure where to look and no platform connecting them with any trust. The idea is often sound. The catch is that a marketplace does not just display listings; it has to stand behind them. Picture a platform for used farm machinery with sellers across Castilla y León and Extremadura. If an advertised tractor does not exist or arrives with a hidden fault, the buyer complains to the platform, not the seller. That is why we design the rules for trust, payment and complaints first, and the visible part afterwards.

Send an enquiry Jump to what is included
Verification
identity and bank account of each seller
Commission by category
editable without code
Form 238
DAC7 data captured at sign-up
Disputes
a shared, logged workspace

What falls within the scope of this service

The platform consists of three dashboards and the rules that link them. These are the parts of a complete first version.

Pin down the details with one of our engineers

Buyer storefront

Search, filters by category and area, listings showing seller details, and checkout with payment held safely until delivery.

Seller dashboard

Verified sign-up, manual or bulk listing, stock, orders, payouts and sales reports. Large sellers connect through an API or feed.

Operator dashboard

Moderation of listings and sellers, handling of illegal content notices, disputes, refunds, and commission and fee settings.

Payments and payouts

Stripe Connect or Adyen for Platforms to split each payment, hold funds until delivery and pay sellers on fixed dates.

Commission invoicing

Monthly invoices to each seller for commissions, issued from a Verifactu-compliant system.

Regulatory data

Trader information required by the Digital Services Act and DAC7 reporting data, ready to export.

How the engagement unfolds, one stage at a time

Launching a limited version early and growing on real data works best. Expect months for the first release.

01

Market rules

Who may sell, what may be listed, what you charge, when sellers get paid and what happens when something goes wrong, all written down before any screen is designed.

02

Money flow

Stripe Connect or Adyen for Platforms configured, seller verification, holds and refunds, tested end to end with dummy transactions.

03

Minimum version

Storefront, seller sign-up, moderated listings, checkout and payouts. No paid boosts or advanced features yet.

04

Launch with real sellers

Opening with a small group of sellers recruited individually, every transaction followed closely and adjustments made before the doors open wider.

The platform must know who is selling before it pays them. Marketplace payment providers require each seller's identity and bank account to be verified before any payout, and EU rules require you to keep their contact and registration details. If seller onboarding ignores this from the start, the first payouts freeze just as the marketplace gains momentum. Verification is therefore part of version one.

Common questions

Generally the platform is not treated as the seller of the goods, but it does have duties: acting on notices of illegal content, identifying traders and not misleading buyers about who is selling. The Digital Services Act sets these out; your lawyer determines how they apply to you, and the platform makes them workable.

It varies widely by sector, driven by product margins and the value of the service. What matters is that the fee covers payment costs, moderation and customer support. We help you model several scenarios before settling on a rate, and the platform lets you change it per category without coding.

An EU rule requiring platform operators to report their sellers and those sellers' income to the tax authority; in Spain it is filed on form 238. We capture the required data from launch so the annual return comes out of the system, not a spreadsheet. Your tax adviser confirms exactly how it affects you.

To validate the idea, yes, and at a fraction of the cost. Limits appear once you need custom commissions, payouts or seller verification. If the model proves itself, you move to a bespoke platform with your data and sellers already on board.

Through an issues area inside the platform where all three parties write and everything is recorded. The operator can mediate, hold payment or refund. Someone has to work through those cases every day, which is worth budgeting for from the outset.

Other work we do in this field

Full area overview
Service WordPress websites Your own block theme, a lean plugin list and every account in your name Service Shopify and other platforms Shopify, PrestaShop, WooCommerce or headless, picked on hard numbers Service Simple website and catalogue A few pages plus a product catalogue that asks for quotes, not payment Service Company website Distinct paths for customers, job seekers, suppliers and journalists

Tell us about your marketplace idea

Explain your niche and how the platform will make money. We will size a first version and split it into phases.

Hours
Monday to Friday, 9:00-18:00 Spanish time (CET), answers within a working day
Meetings
Video calls via Google Meet or Teams

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