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Browse the catalogue: 83 services
IT outsourcing Your IT department, based outside your office and reaching your systems remotely Managed IT support One team for workstations, Microsoft 365 and the server room, billed monthly IT helpdesk Colleagues log a problem from Teams, by mail or on the web portal Service desk A single front door, SLA-driven priorities and a report every month 24/7 IT support Round-the-clock engineers for platforms that cannot pause, Sundays and holidays included Plans: Start, Business, Premium Monthly support from €590 per month + VAT
Support plans and SLA A 4 h, 1 h or 15 min response depending on the plan, written into the contract Systems administration Accounts, hypervisors, file servers and infected PCs handled over a secure remote session IT infrastructure An honest look at what you run today, quicker systems and cloud-hosted desktops Networking and VoIP Checks of the office LAN and firewall, constant watch over links, and calls moved to Teams Cloud and hostingNew Rented VPS or bare metal, shop hosting, object storage and company mailboxes in European data centres Backup and restore Regular test restores, offsite copies and protection that ransomware cannot wipe
GDPR and personal data protection Processing records, processor agreements and technical measures under Spanish law Security policies and documentation Internal rules that hold up in an audit and against ENS or NIS2 Security tooling deployment Choosing the product, rolling it out and tuning its rules Infrastructure security A segmented network, a reviewed firewall and no forgotten open ports Application security Code review and releases that do not open fresh holes Data leak prevention (DLP) You decide which files may leave by email, USB stick or cloud share Database security Least privilege, encryption and a log of who queried what Web application firewall (WAF) A filter in front of your website, PrestaShop store and APIs Access control and endpoint security Two-factor sign-in, Intune and laptops managed end to end VPN and encryption Protected links for home workers and encrypted laptop drives Vulnerability scanning Scheduled scans and a patch list sorted from critical down Antivirus and EDR The attack is spotted and the affected machine is cut off from the network SOC monitoring Logs and alerts reviewed at any hour of the day System hardening Default settings tightened using CIS and CCN-STIC guides Secure use of AI Clear limits on what employees feed into ChatGPT, Gemini or Copilot
Websites and web apps Fifteen services, from a one-page site to a B2B portal, plus SEO, upkeep and clean-up once a site is hacked E-commerce and integrations Your shop wired to Holded or a3ERP, Amazon.es, Redsys and the courier of your choice Bitrix24 and intranet Set-up, migration and licensing of the Bitrix24 workspace Bespoke software Business applications, mobile apps and integrations written around how your company operates Software testing and QA Bugs, bottlenecks and weak spots found before your customers find them
Artificial intelligenceNew Practical AI projects, from picking a use case to coaching the people who will use it Data and analytics Clean records, one reporting database and supplier invoices captured without typing IT consulting and audit Independent second opinion on the IT roadmap and the way your applications connect Digital marketing Tracing each enquiry from first click to signed order, with the CRM doing the follow-up
Software and licences Genuine IDE, monitoring and admin utility subscriptions Training Live online courses for a whole department or for a single learner
Unsure where to begin? We inspect your setup from a distance and send back a written, ranked to-do list Request an IT check
See the 14 solutions
Data in the EU Email, files and applications hosted in data centres in Spain and the EU GDPR compliance Records, contracts and technical measures in order before the AEPD comes asking Remote and hybrid work Safe access to files and software from home, on the road or from another branch Downtime prevention Backups proven by restores, alerting, and a disaster runbook written ahead of time
Retail and e-commerce PrestaShop, Amazon.es, Redsys, Bizum and SEUR joined up in one flow Manufacturing ERP, plant network and servers kept under watch so the line keeps moving Healthcare and clinics Clinic management software, e-prescriptions and properly protected health data Construction Drawings, BIM models and tender documents reachable from site via the cloud Logistics and transport Warehouse software, connected carriers and a depot that keeps running Public institutions ENS, accessibility under RD 1112/2018 and invoices lodged through FACe
Small businesses A well-configured Microsoft 365 and support without hiring an IT person Mid-sized companies A written SLA for your servers, LAN and protection Large enterprises A dedicated team, short response times and regular reporting Multi-branch companies One IT standard across every office, run from a distance
None of these fits? Describe your situation and we will combine only the services you actually need Send an enquiry
About us Who we are and how a fully remote team works Payments How we bill, electronic invoices and when payment is due Contact Write to us, fill in the form or book a video call via Google Meet or Teams
Service · Systems administration

PC clean-up and malware removal

Many infections at Spanish small businesses begin the same way: a text about a Correos parcel being held, a fake electricity bill, a notice supposedly from the Tax Agency that never came from it. Somebody clicks in a hurry and, a few days on, the machine crawls, the browser opens pages by itself or the antivirus keeps firing for no obvious reason. Other times there is no malware at all and the cause is duller: a spinning hard drive at its limit, eight programs loading at start-up or a user profile holding fifteen years of clutter. Either way we begin by measuring, and we work remotely in a session the user opens and closes.

Send an enquiry Jump to what is included
Diagnosis
before anything is changed
Remote
the machine stays on its desk
€75/hour + VAT
for firms without a contract
From €49
incl. VAT, for individuals

What falls within the scope of this service

The job depends on what turns up, but the sequence never varies: understand the fault, clean it up, then harden the machine so it does not happen again.

Pin down the details with one of our engineers

Slowness diagnosis

Across a normal working day the agent logs processor, memory and disk use. That data shows whether the bottleneck is hardware, a particular program or OneDrive trying to sync thousands of files.

Start-up and background programs

Printer updaters, two antivirus products fighting each other, optimisation utilities nobody asked for. We switch off what is surplus with care and keep a note of every change.

Hijacked browser

A changed home page, an unfamiliar search engine, extensions that inject ads or read what is typed. We go through them with the user and remove whatever they do not recognise.

Malware and ransomware

Banking trojans, crypto miners, backdoors. At the faintest hint of ransomware the machine is cut off from the network first, so encryption cannot spread to shared folders.

Accounts after an infection

Passwords changed from a clean device, open Microsoft 365 sessions revoked, mailbox forwarding rules checked, and the bank alerted if online banking was used on that computer.

Protection for next time

Microsoft Defender properly configured, with ransomware protection on key folders, Office macros from the internet blocked and automatic updates switched on.

Repair or replace

If the diagnosis points to hardware, we set the cost of an SSD or extra memory against a new laptop. Your supplier or a colleague fits the part using our instructions; we take care of the software side.

How the engagement unfolds, one stage at a time

Firms without a support contract are billed at €75 per hour + VAT. For individuals, a remote session costs from €49 incl. VAT.

01

Symptoms

You tell us which machine is misbehaving, how and since when. If you suspect malware, pull the cable or turn off Wi-Fi, but leave the computer switched on.

02

Connection and diagnosis

The user opens a link, accepts the session and the engineer takes the first readings. Where needed, the agent keeps measuring through the day.

03

Clean-up

At a time that suits, lunchtime for instance, we remove the excess and apply the protection settings.

04

Short report

What was found, what was done, how start-up time and memory use have changed, and what to do next.

If a pop-up tells you to ring “Microsoft technical support”, do not ring. Microsoft never displays phone numbers in browser warnings, nor does it ask for remote access out of the blue. Behind those windows are scammers who install a control tool and charge to fix an invented problem. Close the browser; if it refuses, hold down the power button. Then write to us and we will confirm nothing has been installed.

Common questions

If you only opened the page, change any passwords you may have typed there as soon as possible, using another device. If you also downloaded something or entered card details, contact your bank and write to us so we can check the computer or phone. If it is a company device holding customer data, a notification to the AEPD within 72 hours may need weighing up, and we can help you decide.

If the diagnosis shows the machine spends its day waiting on a mechanical disk, it is nearly always the best-value upgrade. It makes no sense when memory is soldered at 4 GB or the processor cannot run Windows 11; in that case we will say so plainly.

A clean-up makes them quicker, not safer: Windows 10 no longer gets free security updates. We check which devices can move to Windows 11 and, for those that cannot, plan replacements in order of risk.

Yes. Write to support@apply.es: a remote session costs from €49 incl. VAT, and each further hour of work €79 incl. VAT. You install a small program, watch what we do on screen and can stop at any moment.

We work on settings and software, not on your files. You start the session, see everything the engineer does, and it is logged. For businesses, we sign the GDPR data processing agreement before the first connection.

Other work we do in this field

Full area overview
Service Server management Windows Server and Linux looked after every week, with no Friday scares Service Active Directory and Entra ID A single login per employee, MFA across the board and leavers locked out on their last day Service Virtualisation Less hardware to maintain and an undo button for every change

Tell us what is wrong with the machine

Just a short note: the number of machines, what they are doing wrong and when it started. We will offer you a time for the remote check.

Hours
Monday to Friday, 9:00-18:00 Spanish time (CET), answers within a working day
Meetings
Video calls via Google Meet or Teams

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