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Settle a company invoice SWIFT transfer or card payment Public sector: FACe and DIR3 Did this invoice come from us? Invoices and electronic invoicing
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Browse the catalogue: 83 services
IT outsourcing Your IT department, based outside your office and reaching your systems remotely Managed IT support One team for workstations, Microsoft 365 and the server room, billed monthly IT helpdesk Colleagues log a problem from Teams, by mail or on the web portal Service desk A single front door, SLA-driven priorities and a report every month 24/7 IT support Round-the-clock engineers for platforms that cannot pause, Sundays and holidays included Plans: Start, Business, Premium Monthly support from €590 per month + VAT
Support plans and SLA A 4 h, 1 h or 15 min response depending on the plan, written into the contract Systems administration Accounts, hypervisors, file servers and infected PCs handled over a secure remote session IT infrastructure An honest look at what you run today, quicker systems and cloud-hosted desktops Networking and VoIP Checks of the office LAN and firewall, constant watch over links, and calls moved to Teams Cloud and hostingNew Rented VPS or bare metal, shop hosting, object storage and company mailboxes in European data centres Backup and restore Regular test restores, offsite copies and protection that ransomware cannot wipe
GDPR and personal data protection Processing records, processor agreements and technical measures under Spanish law Security policies and documentation Internal rules that hold up in an audit and against ENS or NIS2 Security tooling deployment Choosing the product, rolling it out and tuning its rules Infrastructure security A segmented network, a reviewed firewall and no forgotten open ports Application security Code review and releases that do not open fresh holes Data leak prevention (DLP) You decide which files may leave by email, USB stick or cloud share Database security Least privilege, encryption and a log of who queried what Web application firewall (WAF) A filter in front of your website, PrestaShop store and APIs Access control and endpoint security Two-factor sign-in, Intune and laptops managed end to end VPN and encryption Protected links for home workers and encrypted laptop drives Vulnerability scanning Scheduled scans and a patch list sorted from critical down Antivirus and EDR The attack is spotted and the affected machine is cut off from the network SOC monitoring Logs and alerts reviewed at any hour of the day System hardening Default settings tightened using CIS and CCN-STIC guides Secure use of AI Clear limits on what employees feed into ChatGPT, Gemini or Copilot
Websites and web apps Fifteen services, from a one-page site to a B2B portal, plus SEO, upkeep and clean-up once a site is hacked E-commerce and integrations Your shop wired to Holded or a3ERP, Amazon.es, Redsys and the courier of your choice Bitrix24 and intranet Set-up, migration and licensing of the Bitrix24 workspace Bespoke software Business applications, mobile apps and integrations written around how your company operates Software testing and QA Bugs, bottlenecks and weak spots found before your customers find them
Artificial intelligenceNew Practical AI projects, from picking a use case to coaching the people who will use it Data and analytics Clean records, one reporting database and supplier invoices captured without typing IT consulting and audit Independent second opinion on the IT roadmap and the way your applications connect Digital marketing Tracing each enquiry from first click to signed order, with the CRM doing the follow-up
Software and licences Genuine IDE, monitoring and admin utility subscriptions Training Live online courses for a whole department or for a single learner
Unsure where to begin? We inspect your setup from a distance and send back a written, ranked to-do list Request an IT check
See the 14 solutions
Data in the EU Email, files and applications hosted in data centres in Spain and the EU GDPR compliance Records, contracts and technical measures in order before the AEPD comes asking Remote and hybrid work Safe access to files and software from home, on the road or from another branch Downtime prevention Backups proven by restores, alerting, and a disaster runbook written ahead of time
Retail and e-commerce PrestaShop, Amazon.es, Redsys, Bizum and SEUR joined up in one flow Manufacturing ERP, plant network and servers kept under watch so the line keeps moving Healthcare and clinics Clinic management software, e-prescriptions and properly protected health data Construction Drawings, BIM models and tender documents reachable from site via the cloud Logistics and transport Warehouse software, connected carriers and a depot that keeps running Public institutions ENS, accessibility under RD 1112/2018 and invoices lodged through FACe
Small businesses A well-configured Microsoft 365 and support without hiring an IT person Mid-sized companies A written SLA for your servers, LAN and protection Large enterprises A dedicated team, short response times and regular reporting Multi-branch companies One IT standard across every office, run from a distance
None of these fits? Describe your situation and we will combine only the services you actually need Send an enquiry
About us Who we are and how a fully remote team works Payments How we bill, electronic invoices and when payment is due Contact Write to us, fill in the form or book a video call via Google Meet or Teams

Contact

There is no reception desk and no office to drop by: Apply has been a remote team from the start, and that is how it serves companies all over Spain, from Girona to Las Palmas. What we do have is a separate mailbox for every sort of question. Pick the right one and your message lands straight with the person able to deal with it, with no forwarding in between.

15 min
Premium reaction time
24/7
duty line that comes with Premium
9:00-18:00
Monday to Friday, Spanish time (CET)
100 %
remote work, nobody travels

One mailbox per topic

A quote request has no business waiting behind a broken server, and an invoice should never get buried under press enquiries. That is why every subject has its own address, read on business days from 9:00 to 18:00.

Send an enquiry

Anything else

Unclear who should answer, or it fits none of the other boxes? Write here. We read everything that arrives by the end of the business day and pass it to whoever owns the topic.

office@apply.es

Sales and quotes

Deciding between Start, Business and Premium, pricing a specific project, or getting a written proposal to show your managing director or outside accountant.

sales@apply.es

Mid-sized and larger organisations

Around fifty seats or more, several branches, and specific demands around response times, monthly reporting or audits.

b2b@apply.es

Existing contracts

Already a client? Change the scope, renew, bolt on an option or add the people joining your team next month.

corp@apply.es

One-off help

A fault, an application refusing to start or a configuration worth a second look, without any maintenance contract. Private individuals use this address too.

support@apply.es

Service desk

Only for clients under contract. Each message you send opens a numbered ticket, gets a priority and inherits the response deadline of your plan.

helpme@apply.es

Partners

Web agencies, software vendors and consultancies looking to run a joint project, hand over a technical piece of work or introduce a client.

partner@apply.es

Invoices and payments

Invoices, FACe submissions, incoming payments, account statements and getting Apply registered as a supplier in your procurement tool or ERP.

finance@apply.es

Public tenders

Invitations to bid on minor contracts, questions on tender documents posted to PLACSP, DEUC paperwork and technical proposals for town councils and public bodies.

tender@apply.es

Press

Interview requests, an engineer's view on a security news story, checking quotes before print and requests to reproduce the logo.

pr@apply.es

Talking over Teams or Google Meet

Rather talk it through face to face? Give us a couple of possible slots and tell us which platform your company already uses, and the invitation link follows. With screen sharing, ten minutes often settles what would take five rounds of email.

Suggest a time

Duty line for serious incidents

Premium clients, and those on the 24/7 support service, find a personal duty contact in their contract paperwork. We leave it off the website on purpose, so that real emergencies never compete with routine mail.

See the support plans

Still undecided? Simply email office@apply.es. Internally it gets moved to the right box, and you do not need to resend anything.

Company details

For drafting a contract, raising a purchase order or completing supplier onboarding. If you need a signed certificate listing all of this, ask finance@apply.es.

Ways to pay
Legal name Apply LLP Partnership with limited liability, incorporated in Kazakhstan, which runs the Apply brand and apply.es
Director Andrey Vasin General director, authorised to represent the company under its articles
Registered address Bukhar Zhyrau Boulevard 62B, 050057 Almaty, Kazakhstan Used for registration purposes only. Meetings with clients in Spain always take place by video call
BIN 220540005599 Business identification number issued in Kazakhstan, playing the role a CIF plays for Spanish firms
Activity codes 63111, 47910 Data processing and hosting; online retail
Bank JSC Kaspi Bank Beneficiary bank for transfers from Spain and any other country
SWIFT/BIC CASPKZKA International bank code your bank will ask for when you set up the transfer
IBAN KZ22722S000015813162 Pay invoices into this account and always put the invoice number in the payment reference

Setting Apply up as a new vendor? Email finance@apply.es and you will get one document with every detail on the same day, instead of chasing each field of your procurement form separately.

Opening hours and how fast we react

The binding commitments sit in the SLA of each contract. Here is what every plan means in day-to-day terms.

Pricing and plans

New enquiries

Monday to Friday, 9:00-18:00 Spanish time (CET). Emails and form submissions get a reply within one working day.

Start plan

4-hour reaction. Counted inside business hours; the contract spells out how the clock works.

Business plan

1-hour reaction. Log the ticket whenever suits you; the timer runs during business hours.

Premium plan

15-minute reaction. For critical incidents at night, over the weekend and on national or regional bank holidays as well.

An email sent in the small hours gets read in the morning. If the server at an accounting firm goes down at 22:00 on a Saturday, or shared folders start getting encrypted, a note to office@apply.es will sit there until Monday. The Premium on-call line exists for exactly those hours: it reaches the duty engineer straight away.

Common questions

Apply has no premises that take visitors. Everyone works online from different places; that is a deliberate choice, and one reason the prices look the way they do. Meetings happen on Teams or Google Meet, with screen sharing whenever a configuration needs looking at together. Write to office@apply.es and we will offer some times.

Legal name, address, identification number and bank appear above under Company details. The legal notice adds the information required by Spain's e-commerce law, the LSSI-CE. For a supplier file or a tender bid, finance@apply.es can send it all as a single document.

Email helpme@apply.es, the service desk inbox. Say who is affected, since when, and whether work has stopped or is merely slower. The ticket gets its number and priority immediately, and the first reply arrives within your plan's deadline.

Anything that stops a whole team or knocks out a core system: Microsoft 365 mail is unreachable, the server running a3ERP will not boot, the PrestaShop store cannot take orders, or files in the shared folder are changing extension one after another. In those cases Premium clients use the on-call line rather than email.

We do not send technicians and never suggest we will. Restarting the router, reseating a cable or swapping a disk is done by a member of your staff or your local supplier, with our engineer guiding them step by step over video. We then check the result remotely right away.

Companies receive them electronically by email from finance@apply.es. Town councils and other public bodies get them through FACe when they require it, using the DIR3 codes supplied by the contracting authority. The full picture is on the payments page.

Write to us

Describe the task or the question and we will reply within one working day. If something has stopped working altogether, say so in the first sentence and an engineer will pick it up first.

Hours
Monday to Friday, 9:00-18:00 Spanish time (CET), answers within a working day
Meetings
Video calls via Google Meet or Teams

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