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Browse the catalogue: 83 services
IT outsourcing Your IT department, based outside your office and reaching your systems remotely Managed IT support One team for workstations, Microsoft 365 and the server room, billed monthly IT helpdesk Colleagues log a problem from Teams, by mail or on the web portal Service desk A single front door, SLA-driven priorities and a report every month 24/7 IT support Round-the-clock engineers for platforms that cannot pause, Sundays and holidays included Plans: Start, Business, Premium Monthly support from €590 per month + VAT
Support plans and SLA A 4 h, 1 h or 15 min response depending on the plan, written into the contract Systems administration Accounts, hypervisors, file servers and infected PCs handled over a secure remote session IT infrastructure An honest look at what you run today, quicker systems and cloud-hosted desktops Networking and VoIP Checks of the office LAN and firewall, constant watch over links, and calls moved to Teams Cloud and hostingNew Rented VPS or bare metal, shop hosting, object storage and company mailboxes in European data centres Backup and restore Regular test restores, offsite copies and protection that ransomware cannot wipe
GDPR and personal data protection Processing records, processor agreements and technical measures under Spanish law Security policies and documentation Internal rules that hold up in an audit and against ENS or NIS2 Security tooling deployment Choosing the product, rolling it out and tuning its rules Infrastructure security A segmented network, a reviewed firewall and no forgotten open ports Application security Code review and releases that do not open fresh holes Data leak prevention (DLP) You decide which files may leave by email, USB stick or cloud share Database security Least privilege, encryption and a log of who queried what Web application firewall (WAF) A filter in front of your website, PrestaShop store and APIs Access control and endpoint security Two-factor sign-in, Intune and laptops managed end to end VPN and encryption Protected links for home workers and encrypted laptop drives Vulnerability scanning Scheduled scans and a patch list sorted from critical down Antivirus and EDR The attack is spotted and the affected machine is cut off from the network SOC monitoring Logs and alerts reviewed at any hour of the day System hardening Default settings tightened using CIS and CCN-STIC guides Secure use of AI Clear limits on what employees feed into ChatGPT, Gemini or Copilot
Websites and web apps Fifteen services, from a one-page site to a B2B portal, plus SEO, upkeep and clean-up once a site is hacked E-commerce and integrations Your shop wired to Holded or a3ERP, Amazon.es, Redsys and the courier of your choice Bitrix24 and intranet Set-up, migration and licensing of the Bitrix24 workspace Bespoke software Business applications, mobile apps and integrations written around how your company operates Software testing and QA Bugs, bottlenecks and weak spots found before your customers find them
Artificial intelligenceNew Practical AI projects, from picking a use case to coaching the people who will use it Data and analytics Clean records, one reporting database and supplier invoices captured without typing IT consulting and audit Independent second opinion on the IT roadmap and the way your applications connect Digital marketing Tracing each enquiry from first click to signed order, with the CRM doing the follow-up
Software and licences Genuine IDE, monitoring and admin utility subscriptions Training Live online courses for a whole department or for a single learner
Unsure where to begin? We inspect your setup from a distance and send back a written, ranked to-do list Request an IT check
See the 14 solutions
Data in the EU Email, files and applications hosted in data centres in Spain and the EU GDPR compliance Records, contracts and technical measures in order before the AEPD comes asking Remote and hybrid work Safe access to files and software from home, on the road or from another branch Downtime prevention Backups proven by restores, alerting, and a disaster runbook written ahead of time
Retail and e-commerce PrestaShop, Amazon.es, Redsys, Bizum and SEUR joined up in one flow Manufacturing ERP, plant network and servers kept under watch so the line keeps moving Healthcare and clinics Clinic management software, e-prescriptions and properly protected health data Construction Drawings, BIM models and tender documents reachable from site via the cloud Logistics and transport Warehouse software, connected carriers and a depot that keeps running Public institutions ENS, accessibility under RD 1112/2018 and invoices lodged through FACe
Small businesses A well-configured Microsoft 365 and support without hiring an IT person Mid-sized companies A written SLA for your servers, LAN and protection Large enterprises A dedicated team, short response times and regular reporting Multi-branch companies One IT standard across every office, run from a distance
None of these fits? Describe your situation and we will combine only the services you actually need Send an enquiry
About us Who we are and how a fully remote team works Payments How we bill, electronic invoices and when payment is due Contact Write to us, fill in the form or book a video call via Google Meet or Teams
Service · Systems administration

Server management

Picture a dental clinic in Seville with a server in the reception cupboard. It holds the patient management database, the X-ray images, the shared folders and a couple of services somebody installed years ago. Nobody knows exactly what each one does, but everybody notices when it fails. Server management starts by writing that list and carries on with less glamorous work: regular patching, watching disks and databases, checking backups and recording every change. It makes no difference if the hardware is on your premises, with Arsys, IONOS or OVHcloud, or in Azure's Spanish region: the approach is identical and done entirely from a distance.

Send an enquiry Jump to what is included
Named accounts
no shared passwords at all
Fixed window
for applying patches
Change log
for every change we make
Monthly report
readable by non-specialists

What falls within the scope of this service

We do not begin with tools but with the services your business relies on. Alert thresholds and the order of work follow from that.

Pin down the details with one of our engineers

Role map

What each machine does: domain controller, files, ERP database, web server, printing. And for each, the date its operating system drops out of support.

Monitoring that means something

Disk space, load, stopped services, recurring log errors. Every alert has a recipient and an action; any alert that leads to no action is removed.

Patches with a way back

Windows in the agreed window, Linux with extra care over PHP and the database behind your PrestaShop or WooCommerce store. Always with a snapshot or backup beforehand.

ERP databases

SQL Server under a3ERP or Sage 200, MySQL under the website: transaction log growth, native database backups and indexes that degrade over time.

Hardware and warranties

Drive and RAID status, PSUs and heat readings pulled from iDRAC, iLO or the host's dashboard. When a drive shows early signs of trouble, we open the warranty case while it still works.

Change log

Every change recorded with its author, date and reason. It makes an audit against ISO 27001 principles or NIS2 preparation bearable, and lets you switch provider without losing your history.

How the engagement unfolds, one stage at a time

Early on we mostly listen and map. Once that is done, the schedule is predictable and shared, so your team knows when we will be working.

01

Access

Personal admin logins for each engineer, reached through a two-factor VPN or similar secure tunnel. Legacy passwords are rotated on the very first day.

02

Health check

Disks, outstanding patches, backups, logs, unsupported versions. Anything urgent is dealt with immediately; everything else is scheduled.

03

Ninety-day plan

A ranked list with dates: retire an unsupported system, split roles apart, close ports, tidy up permissions.

04

Routine

Maintenance slots that never move, a written monthly summary and a short call with the person who signs off IT spending.

The most dangerous server is the one nobody knows about. An old PC under a desk acting as the clock-in server, a test virtual machine left running with remote desktop exposed to the internet, a NAS still on its factory password. The first review sweeps the network for exactly these, because they are the usual entry point for attacks that end in ransomware.

Common questions

Yes, and it is among the commonest issues. An outage without a UPS can corrupt the ERP database mid-write. We specify the UPS you need and how to wire it so the server shuts down cleanly; the physical installation is done by your supplier or a colleague following our guide. If cuts are frequent, a data centre is worth considering.

Every month it remains live, the exposure grows, and insurers and auditors will ask about it. We schedule a move of its workloads to a maintained release or a fresh virtual machine. Until then it is fenced off on the network with no access from outside.

The window is agreed with you: it might be Tuesday at 22:00 or Saturday morning. Sensitive dates are avoided, such as month-end close, income tax season or quarterly tax filings. A critical patch for a flaw under active attack, flagged by INCIBE-CERT, does not wait for the window; we offer you a slot the same day.

If the servers are in your office, yes. If you prefer a data centre, we work with providers that have facilities in Spain and the EU, such as Arsys, IONOS or OVHcloud, or with the Spanish regions of Azure and AWS. The choice is documented for your record of processing activities.

You are. The credential vault is one you hold keys to, every admin login is tied to a person, and all documentation is your property. Moving to another provider later means a straightforward handover, not a negotiation.

Other work we do in this field

Full area overview
Service PC clean-up and malware removal Sluggish or infected computers put right without leaving the desk Service Active Directory and Entra ID A single login per employee, MFA across the board and leavers locked out on their last day Service Virtualisation Less hardware to maintain and an undo button for every change

Show us your servers

List the servers you operate and where they are hosted. We will come back with a few questions and a rough monthly figure.

Hours
Monday to Friday, 9:00-18:00 Spanish time (CET), answers within a working day
Meetings
Video calls via Google Meet or Teams

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