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Browse the catalogue: 83 services
IT outsourcing Your IT department, based outside your office and reaching your systems remotely Managed IT support One team for workstations, Microsoft 365 and the server room, billed monthly IT helpdesk Colleagues log a problem from Teams, by mail or on the web portal Service desk A single front door, SLA-driven priorities and a report every month 24/7 IT support Round-the-clock engineers for platforms that cannot pause, Sundays and holidays included Plans: Start, Business, Premium Monthly support from €590 per month + VAT
Support plans and SLA A 4 h, 1 h or 15 min response depending on the plan, written into the contract Systems administration Accounts, hypervisors, file servers and infected PCs handled over a secure remote session IT infrastructure An honest look at what you run today, quicker systems and cloud-hosted desktops Networking and VoIP Checks of the office LAN and firewall, constant watch over links, and calls moved to Teams Cloud and hostingNew Rented VPS or bare metal, shop hosting, object storage and company mailboxes in European data centres Backup and restore Regular test restores, offsite copies and protection that ransomware cannot wipe
GDPR and personal data protection Processing records, processor agreements and technical measures under Spanish law Security policies and documentation Internal rules that hold up in an audit and against ENS or NIS2 Security tooling deployment Choosing the product, rolling it out and tuning its rules Infrastructure security A segmented network, a reviewed firewall and no forgotten open ports Application security Code review and releases that do not open fresh holes Data leak prevention (DLP) You decide which files may leave by email, USB stick or cloud share Database security Least privilege, encryption and a log of who queried what Web application firewall (WAF) A filter in front of your website, PrestaShop store and APIs Access control and endpoint security Two-factor sign-in, Intune and laptops managed end to end VPN and encryption Protected links for home workers and encrypted laptop drives Vulnerability scanning Scheduled scans and a patch list sorted from critical down Antivirus and EDR The attack is spotted and the affected machine is cut off from the network SOC monitoring Logs and alerts reviewed at any hour of the day System hardening Default settings tightened using CIS and CCN-STIC guides Secure use of AI Clear limits on what employees feed into ChatGPT, Gemini or Copilot
Websites and web apps Fifteen services, from a one-page site to a B2B portal, plus SEO, upkeep and clean-up once a site is hacked E-commerce and integrations Your shop wired to Holded or a3ERP, Amazon.es, Redsys and the courier of your choice Bitrix24 and intranet Set-up, migration and licensing of the Bitrix24 workspace Bespoke software Business applications, mobile apps and integrations written around how your company operates Software testing and QA Bugs, bottlenecks and weak spots found before your customers find them
Artificial intelligenceNew Practical AI projects, from picking a use case to coaching the people who will use it Data and analytics Clean records, one reporting database and supplier invoices captured without typing IT consulting and audit Independent second opinion on the IT roadmap and the way your applications connect Digital marketing Tracing each enquiry from first click to signed order, with the CRM doing the follow-up
Software and licences Genuine IDE, monitoring and admin utility subscriptions Training Live online courses for a whole department or for a single learner
Unsure where to begin? We inspect your setup from a distance and send back a written, ranked to-do list Request an IT check
See the 14 solutions
Data in the EU Email, files and applications hosted in data centres in Spain and the EU GDPR compliance Records, contracts and technical measures in order before the AEPD comes asking Remote and hybrid work Safe access to files and software from home, on the road or from another branch Downtime prevention Backups proven by restores, alerting, and a disaster runbook written ahead of time
Retail and e-commerce PrestaShop, Amazon.es, Redsys, Bizum and SEUR joined up in one flow Manufacturing ERP, plant network and servers kept under watch so the line keeps moving Healthcare and clinics Clinic management software, e-prescriptions and properly protected health data Construction Drawings, BIM models and tender documents reachable from site via the cloud Logistics and transport Warehouse software, connected carriers and a depot that keeps running Public institutions ENS, accessibility under RD 1112/2018 and invoices lodged through FACe
Small businesses A well-configured Microsoft 365 and support without hiring an IT person Mid-sized companies A written SLA for your servers, LAN and protection Large enterprises A dedicated team, short response times and regular reporting Multi-branch companies One IT standard across every office, run from a distance
None of these fits? Describe your situation and we will combine only the services you actually need Send an enquiry
About us Who we are and how a fully remote team works Payments How we bill, electronic invoices and when payment is due Contact Write to us, fill in the form or book a video call via Google Meet or Teams
Area 02 · Operations and infrastructure

Support plans and SLA

Plenty of IT maintenance contracts promise attention “as soon as possible”. That is not an SLA; it is a phrase nobody can test. At Apply every plan carries a specific response deadline, defined hours and a monthly report built from the very timestamps you see on your own tickets. Below are the figures for all three plans and the rules used to measure them.

Send an enquiry See the plans
4 h
response deadline on Start
1 h
response deadline on Business
15 min
response deadline on Premium
9:00-18:00
covered hours, Monday to Friday (CET)

What each plan gives you

One team and one toolset deliver all three plans. The differences lie in response deadline, what gets watched and cover outside office hours. Prices exclude VAT, charged on top at 21 %.

Pricing overview

Start

4-hour response

From €590 per month + VAT, up to 10 users, Monday to Friday 9:00-18:00. Made for a law practice, an architecture studio or a small advisory firm working in the cloud with no server of its own.

Ask about Start
Balanced choice

Business

1-hour response

€1,290 per month + VAT, Monday to Friday 9:00-18:00. Brings in server and Microsoft 365 administration, backup verification and a monthly meeting to go over the report.

Work out the cost

Premium

15-minute response

From €2,490 per month + VAT. Dedicated engineers familiar with your systems, one named contact and a 24/7 on-call line for critical incidents, its number supplied in the contract.

Speak to us

Four priority levels

Your plan's deadline applies to the first response. The order in which work is tackled comes from priority, and priority comes from business impact, never from whose name is on the email.

Plan deadline: 15 min, 1 h or 4 h Critical Nobody can invoice, sell or serve: the ERP, email, virtual card terminal or web shop is down
Jumps the queue High A whole area is blocked, like a warehouse unable to print Correos Express labels or a reception desk without its diary
Handled in turn Normal It affects one person, who can keep going on another device or by another route
On an agreed date Scheduled Setting up a desk for Monday's new starter, granting folder access, installing an application

Three things stop the SLA clock, and only three. The time falls outside covered hours; we are waiting on an answer or a test from you; or the case rests with a third party such as the fibre provider, the ERP vendor or Redsys. Every pause is noted in the ticket with its reason and time, and the monthly report splits the time that was ours from the time that was not.

Picking a plan in four steps

You do not need a consultant for this. Half an hour with a spreadsheet gets you to a sound answer, which is then checked against real data.

01

List the essentials

The three or four systems without which revenue stops: ERP, shop, email, the booking or payroll software.

02

Price an hour of downtime

Lost sales, paid staff hours with nothing to do, appointments to rebook. A rough estimate is fine.

03

Set it against the fee

If two or three hours of outage a year cost more than the gap between two plans, the higher plan pays for itself. If not, stay with the lower one.

04

Review after three months

The first reports reveal how many critical requests arose and how long they took. If speed is short or surplus, the plan is adjusted.

Common questions

A message from an engineer who has already looked into your case: what they understand, the priority assigned and the next step. The automatic acknowledgement carrying the ticket number does not qualify. Resolution is a separate matter: it ends when your team can work again, and because it sometimes rests with outside parties, it is set as a target per priority rather than a firm commitment.

Thursday has an hour and a half of covered time left; the other two and a half hours run from 9:00 on Friday, so the response is due by 11:30 on Friday. On Business the same message would be answered before 17:30 that Thursday. If such a wait is not acceptable for certain systems, the sensible options are a higher plan or 24/7 IT support for those systems only.

Covered hours are Monday to Friday on working days. Which holiday calendar applies, national, regional or local as well, is written into the contract, since a company in Barcelona and one in Las Palmas keep different days off. On Premium the on-call line for critical incidents stays open on those days too.

You will spot it in the report before we mention it: each miss appears with a written explanation and the step taken to stop it recurring. Contractual consequences of a miss are settled when you sign, so nobody has to negotiate them in the heat of an outage.

Yes, by addendum on a date we agree. A PrestaShop store could step up to Premium from November to January to cover Black Friday, Christmas and the sales, then return to Business. Stepping down works too: if the reports show critical incidents are rare, we will raise it with you ourselves.

Related areas and solutions

All services
Area 01 IT outsourcing Who delivers the service these plans measure Area 01 24/7 IT support Cover for systems that cannot wait until Monday Area 07 Backup and restore Fast resolution starts with a usable copy Solution Downtime prevention Fewer critical incidents to measure at all

Pick the plan that matches your cost of downtime

Tell us which systems cannot stop and roughly what an hour without them would cost. We will suggest the plan that fits, and not sell you speed you will never use.

Hours
Monday to Friday, 9:00-18:00 Spanish time (CET), answers within a working day
Meetings
Video calls via Google Meet or Teams

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