IT looked after from a distance, from first enquiry to final invoice

We have no premises for receiving clients. The team is spread out and meetings happen over Teams or Google Meet. That is deliberate: your invoices carry no travel costs, and each request goes to the right specialist rather than to whichever engineer lives nearest.

Nearly everything, because modern IT is mostly configuration, cloud services and software. What remains is physical work: plugging in a new router, replacing a disk or moving a machine. Someone at your company does it following our directions, and if there is nobody available we prepare a job sheet for a local technician you hire.

With personal accounts and multi-factor authentication, never shared logins. Permissions are granted for a specific task and removed afterwards, and each connection is logged against its ticket. The NDA and the data processing agreement are signed before the first connection is made.

Often, yes. Take an accountancy practice in Zaragoza: its in-house technician keeps looking after the practice management software and the users, while we run the servers, security and backups and cover holidays. Who does what is written down so two people never work on the same thing unaware of each other.

Certainly. Moving email to Microsoft 365, overhauling a website or running a security audit can each be a stand-alone project, with its own quote or at €75 per hour + VAT. If it goes well, a monthly plan can follow; if not, you keep all the documentation we produced.