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Browse the catalogue: 83 services
IT outsourcing Your IT department, based outside your office and reaching your systems remotely Managed IT support One team for workstations, Microsoft 365 and the server room, billed monthly IT helpdesk Colleagues log a problem from Teams, by mail or on the web portal Service desk A single front door, SLA-driven priorities and a report every month 24/7 IT support Round-the-clock engineers for platforms that cannot pause, Sundays and holidays included Plans: Start, Business, Premium Monthly support from €590 per month + VAT
Support plans and SLA A 4 h, 1 h or 15 min response depending on the plan, written into the contract Systems administration Accounts, hypervisors, file servers and infected PCs handled over a secure remote session IT infrastructure An honest look at what you run today, quicker systems and cloud-hosted desktops Networking and VoIP Checks of the office LAN and firewall, constant watch over links, and calls moved to Teams Cloud and hostingNew Rented VPS or bare metal, shop hosting, object storage and company mailboxes in European data centres Backup and restore Regular test restores, offsite copies and protection that ransomware cannot wipe
GDPR and personal data protection Processing records, processor agreements and technical measures under Spanish law Security policies and documentation Internal rules that hold up in an audit and against ENS or NIS2 Security tooling deployment Choosing the product, rolling it out and tuning its rules Infrastructure security A segmented network, a reviewed firewall and no forgotten open ports Application security Code review and releases that do not open fresh holes Data leak prevention (DLP) You decide which files may leave by email, USB stick or cloud share Database security Least privilege, encryption and a log of who queried what Web application firewall (WAF) A filter in front of your website, PrestaShop store and APIs Access control and endpoint security Two-factor sign-in, Intune and laptops managed end to end VPN and encryption Protected links for home workers and encrypted laptop drives Vulnerability scanning Scheduled scans and a patch list sorted from critical down Antivirus and EDR The attack is spotted and the affected machine is cut off from the network SOC monitoring Logs and alerts reviewed at any hour of the day System hardening Default settings tightened using CIS and CCN-STIC guides Secure use of AI Clear limits on what employees feed into ChatGPT, Gemini or Copilot
Websites and web apps Fifteen services, from a one-page site to a B2B portal, plus SEO, upkeep and clean-up once a site is hacked E-commerce and integrations Your shop wired to Holded or a3ERP, Amazon.es, Redsys and the courier of your choice Bitrix24 and intranet Set-up, migration and licensing of the Bitrix24 workspace Bespoke software Business applications, mobile apps and integrations written around how your company operates Software testing and QA Bugs, bottlenecks and weak spots found before your customers find them
Artificial intelligenceNew Practical AI projects, from picking a use case to coaching the people who will use it Data and analytics Clean records, one reporting database and supplier invoices captured without typing IT consulting and audit Independent second opinion on the IT roadmap and the way your applications connect Digital marketing Tracing each enquiry from first click to signed order, with the CRM doing the follow-up
Software and licences Genuine IDE, monitoring and admin utility subscriptions Training Live online courses for a whole department or for a single learner
Unsure where to begin? We inspect your setup from a distance and send back a written, ranked to-do list Request an IT check
See the 14 solutions
Data in the EU Email, files and applications hosted in data centres in Spain and the EU GDPR compliance Records, contracts and technical measures in order before the AEPD comes asking Remote and hybrid work Safe access to files and software from home, on the road or from another branch Downtime prevention Backups proven by restores, alerting, and a disaster runbook written ahead of time
Retail and e-commerce PrestaShop, Amazon.es, Redsys, Bizum and SEUR joined up in one flow Manufacturing ERP, plant network and servers kept under watch so the line keeps moving Healthcare and clinics Clinic management software, e-prescriptions and properly protected health data Construction Drawings, BIM models and tender documents reachable from site via the cloud Logistics and transport Warehouse software, connected carriers and a depot that keeps running Public institutions ENS, accessibility under RD 1112/2018 and invoices lodged through FACe
Small businesses A well-configured Microsoft 365 and support without hiring an IT person Mid-sized companies A written SLA for your servers, LAN and protection Large enterprises A dedicated team, short response times and regular reporting Multi-branch companies One IT standard across every office, run from a distance
None of these fits? Describe your situation and we will combine only the services you actually need Send an enquiry
About us Who we are and how a fully remote team works Payments How we bill, electronic invoices and when payment is due Contact Write to us, fill in the form or book a video call via Google Meet or Teams
Area 05 · Operations and infrastructure

Networking and VoIP

In plenty of small firms the network is a cabinet nobody wants to open: the carrier's router, a switch added during a refurbishment, two access points picked up at a retail park and an admin password that vanished with the previous technician. Next to it sits a fifteen-year-old PBX that only its installer knows how to handle. Apply sorts all of this out from a distance. We connect to your equipment, map the network as it really is, keep a constant eye on it and move your telephony to the cloud. Anything needing hands in the cabinet is done by someone on your team or an installer of your choosing, with our engineer guiding them over video.

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0 visits
everything over encrypted remote access
2 lines
main plus a backup from another carrier
Every minute
lines and devices are checked
Step-by-step guide
for your installer or staff

Services in this area

First we establish what exists and what is failing, then the network goes under round-the-clock watch, and once the connection can be trusted, telephony moves to the cloud.

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Network assessment

We read the router, switch and wifi settings, measure coverage with help from your team and check what is visible from the internet. You receive an editable diagram and three improvement lists: remote fixes, purchases and physical jobs.

Network monitoring

Latency and loss on every line, VPN tunnels between sites, switch temperatures and certificates close to expiry. We know before your users do, and we genuinely test the backup line.

VoIP and Teams Phone

Your long-standing numbers are ported to Teams Phone or a cloud PBX. Staff answer on computer or mobile, and queues, greetings and local holidays keep working even when the office is closed.

Who does what when we never come on site

The split is straightforward: anything done at a keyboard is ours, and anything needing hands falls to someone at your company or a local installer. Each side knows its task and its deadline.

01

First access

Armed with a one-page guide, any employee can install an agent and enable encrypted access in a quarter of an hour. After that, inventory and configuration reading are our job.

02

Design and shopping list

We propose how to split the network: admin, reception, guests, cameras, card terminals and printers. If equipment is missing, you get models and licences to order from your usual supplier.

03

Guided physical work

Your installer receives the port table showing which cable goes where and in what sequence. On changeover day we join by video call, watching the cabinet through their phone camera.

04

Testing and handover

We load the configuration, test each network from an employee's computer and hand over the diagram and credentials in a password manager. Monitoring starts that same day.

The router password should not live on a sticky note. In far too many offices the admin login is written on a label stuck to the device itself, or known only to whoever installed it. At the end of every job we store all network credentials in a company password manager, accessible to the people you choose.

How much connection backup your business needs

Without internet, a surgery cannot issue e-prescriptions and a pharmacy cannot dispense them, a shop cannot take card payments, and a gestoría cannot file returns through the tax agency's online portal. We pick the backup level by doing the sums with you: what each offline hour loses you against what a second line costs.

Up to a day offline A single line, no fallback Very small teams able to tether to a mobile
Around 20 minutes 4G or 5G router switched on by hand Practices and gestorías running cloud software
A few seconds Automatic switch to a second carrier Clinics, shops with card terminals, customer service
No noticeable break Two fixed lines plus 5G standby Factories, warehouses on a WMS, branch networks

Backup needs electricity too. A second 5G line is little use if the router, fibre ONT and switch all go dark at the first power cut. A small UPS for the comms cabinet, bought by you and connected by your electrician, keeps the network alive long enough for the firewall to change lines and calls to carry on. We set it up so the UPS raises an alert as soon as it switches to battery.

Common questions

Yes, that is typical for an SME. We ask one trusted person, say the office administrator or the site supervisor, to follow our directions on a video call: open the cabinet, point a mobile at it, install a program in two clicks. Everything technical stays on our side. If a job goes beyond that, we spell out exactly what to ask a nearby electrician or installer for.

Yes, through a VPN between the firewalls at each site. The warehouse printer becomes reachable from the office and the server behaves identically in both places. We also define who can reach what, so the warehouse cannot get into the accounts and the office cannot browse the cameras. It is all configured remotely, provided the existing kit supports it.

Yes. We are not a carrier and sell no lines, so we work with whichever one you have, whether Movistar, Vodafone, Orange, Digi or a regional provider. When needed, we deal with them on your behalf about a static IP, bridge mode on the router or faults on the line.

You do, from any supplier you like and in your company's name. Apply neither sells, ships nor installs equipment. What you get from us is a written spec naming suitable models and any licensing, while the hardware and its warranty remain yours. As no commission comes our way, there is nothing tempting us to push the most expensive choice.

Yes. The security measures in Spain's National Security Framework (ENS), and NIS2 as well, cover asset inventory, perimeter protection and network segregation. When an auditor, insurer or major customer raises the subject, being able to show your VLANs, diagram and firewall logs changes the conversation considerably. If you supply public bodies, we help prepare the network side for ENS certification; whether your company falls within NIS2 scope is for your legal adviser to confirm.

Related areas

All services
Area 04 IT infrastructure Servers, PCs and virtual desktops that depend on this network Area 06 Cloud and hosting Cloud servers that rely on a dependable line Area 08 Cybersecurity Perimeter hardening, encryption and access control Solution Multi-branch companies Offices, warehouses and shops on one network

Tell us about your network

Let us know your headcount, number of sites and what is going wrong today. Within one working day we will reply with an assessment proposal or a plan, and your installer will get a guide ready to follow.

Hours
Monday to Friday, 9:00-18:00 Spanish time (CET), answers within a working day
Meetings
Video calls via Google Meet or Teams

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