Business Individuals Public sector
Remote IT help Help
Settle a company invoice SWIFT transfer or card payment Public sector: FACe and DIR3 Did this invoice come from us? Invoices and electronic invoicing
Español English
Send an enquiry
Services
Solutions
Prices
Training
About Apply
Contact
Send an enquiry
Browse the catalogue: 83 services
IT outsourcing Your IT department, based outside your office and reaching your systems remotely Managed IT support One team for workstations, Microsoft 365 and the server room, billed monthly IT helpdesk Colleagues log a problem from Teams, by mail or on the web portal Service desk A single front door, SLA-driven priorities and a report every month 24/7 IT support Round-the-clock engineers for platforms that cannot pause, Sundays and holidays included Plans: Start, Business, Premium Monthly support from €590 per month + VAT
Support plans and SLA A 4 h, 1 h or 15 min response depending on the plan, written into the contract Systems administration Accounts, hypervisors, file servers and infected PCs handled over a secure remote session IT infrastructure An honest look at what you run today, quicker systems and cloud-hosted desktops Networking and VoIP Checks of the office LAN and firewall, constant watch over links, and calls moved to Teams Cloud and hostingNew Rented VPS or bare metal, shop hosting, object storage and company mailboxes in European data centres Backup and restore Regular test restores, offsite copies and protection that ransomware cannot wipe
GDPR and personal data protection Processing records, processor agreements and technical measures under Spanish law Security policies and documentation Internal rules that hold up in an audit and against ENS or NIS2 Security tooling deployment Choosing the product, rolling it out and tuning its rules Infrastructure security A segmented network, a reviewed firewall and no forgotten open ports Application security Code review and releases that do not open fresh holes Data leak prevention (DLP) You decide which files may leave by email, USB stick or cloud share Database security Least privilege, encryption and a log of who queried what Web application firewall (WAF) A filter in front of your website, PrestaShop store and APIs Access control and endpoint security Two-factor sign-in, Intune and laptops managed end to end VPN and encryption Protected links for home workers and encrypted laptop drives Vulnerability scanning Scheduled scans and a patch list sorted from critical down Antivirus and EDR The attack is spotted and the affected machine is cut off from the network SOC monitoring Logs and alerts reviewed at any hour of the day System hardening Default settings tightened using CIS and CCN-STIC guides Secure use of AI Clear limits on what employees feed into ChatGPT, Gemini or Copilot
Websites and web apps Fifteen services, from a one-page site to a B2B portal, plus SEO, upkeep and clean-up once a site is hacked E-commerce and integrations Your shop wired to Holded or a3ERP, Amazon.es, Redsys and the courier of your choice Bitrix24 and intranet Set-up, migration and licensing of the Bitrix24 workspace Bespoke software Business applications, mobile apps and integrations written around how your company operates Software testing and QA Bugs, bottlenecks and weak spots found before your customers find them
Artificial intelligenceNew Practical AI projects, from picking a use case to coaching the people who will use it Data and analytics Clean records, one reporting database and supplier invoices captured without typing IT consulting and audit Independent second opinion on the IT roadmap and the way your applications connect Digital marketing Tracing each enquiry from first click to signed order, with the CRM doing the follow-up
Software and licences Genuine IDE, monitoring and admin utility subscriptions Training Live online courses for a whole department or for a single learner
Unsure where to begin? We inspect your setup from a distance and send back a written, ranked to-do list Request an IT check
See the 14 solutions
Data in the EU Email, files and applications hosted in data centres in Spain and the EU GDPR compliance Records, contracts and technical measures in order before the AEPD comes asking Remote and hybrid work Safe access to files and software from home, on the road or from another branch Downtime prevention Backups proven by restores, alerting, and a disaster runbook written ahead of time
Retail and e-commerce PrestaShop, Amazon.es, Redsys, Bizum and SEUR joined up in one flow Manufacturing ERP, plant network and servers kept under watch so the line keeps moving Healthcare and clinics Clinic management software, e-prescriptions and properly protected health data Construction Drawings, BIM models and tender documents reachable from site via the cloud Logistics and transport Warehouse software, connected carriers and a depot that keeps running Public institutions ENS, accessibility under RD 1112/2018 and invoices lodged through FACe
Small businesses A well-configured Microsoft 365 and support without hiring an IT person Mid-sized companies A written SLA for your servers, LAN and protection Large enterprises A dedicated team, short response times and regular reporting Multi-branch companies One IT standard across every office, run from a distance
None of these fits? Describe your situation and we will combine only the services you actually need Send an enquiry
About us Who we are and how a fully remote team works Payments How we bill, electronic invoices and when payment is due Contact Write to us, fill in the form or book a video call via Google Meet or Teams
Service · Software and licences

IT operations tools

Picture a town council serving 8,000 residents, with one IT technician covering the town hall, the library, the local police and the sports centre. He learns something is broken when someone in the finance office messages on Teams that “nothing works”. On top of that, the ENS expects an asset inventory that currently lives in a 2021 spreadsheet. Good tooling replaces constant emergencies with scheduled maintenance: a live view of every device and program, its health, and early warning of trouble ahead of the helpdesk calls. We choose, deploy and calibrate everything remotely, and any licence costs are paid by you to the vendor.

Send an enquiry Jump to what is included
Monitoring
you hear first, not your users
Inventory
that keeps itself current
Patching
from one console
Open source
wherever it is good enough

What falls within the scope of this service

Designed for IT departments of one to three people, in companies or local authorities, who need to see the whole estate without travelling between sites.

Pin down the details with one of our engineers

ENS asset register

GLPI or Intune records devices, software, owners and locations, leaving an inventory ready to show at an ENS audit or internal review.

Monitoring the essentials

Servers, firewalls, each site's internet link and key services watched with Zabbix, Uptime Kuma or an RMM platform, depending on scale.

Update rings

Windows and common application patches rolled out in groups from Intune, plus a list of machines on Windows versions that are already out of support so replacements can be planned.

Backups under watch

Each overnight backup result reports to the console; a failed job triggers an alert first thing, rather than surfacing on the day a restore is needed.

Expiry dates in hand

Certificates, domains, support contracts and time-limited licences in one calendar with reminders.

Logged remote support

A remote control tool with user acceptance and session logging, equally useful for staff working from home.

Monthly report

One page for management or the mayor's office: incidents, machines awaiting updates, failed backups and upcoming renewals.

How the engagement unfolds, one stage at a time

Find out what is there first, then pick the tool. Installation and tuning are done remotely, one site at a time.

01

Discovery

A network scan and a trial agent on a few machines reveal how many assets there really are, which rarely matches the spreadsheet.

02

Choice and purchase

A proposal of free or paid tools sized to you; you buy directly using the specification we prepare.

03

Site-by-site roll-out

Agents installed site by site, with a member of staff at each following our instructions if something needs a restart.

04

Tuning month

Over the first month we refine alerts and update groups, and deliver the first monthly report.

What is not in the inventory does not get patched. The laptop bought in a hurry for a councillor, the sports centre PC nobody recorded, the library NAS: all fall outside updates and antivirus precisely because no one knows they exist. An automatic inventory is not ENS red tape; it is the list of things you have to protect.

Common questions

GLPI is free and widely used in the Spanish public sector for inventory and ticketing. Intune comes with some Microsoft 365 plans and is the easiest route if your machines already sit in Entra ID. A paid RMM pays off with many devices, several sites and few staff. Often the best answer is two of the three.

It helps cover measures such as asset inventory, patch management and monitoring, and it leaves evidence behind. ENS certification is granted by an accredited body after its audit; we help you prepare, we do not issue it.

Yes. Agents talk to the console over the internet, so a library or a shop with two computers is brought in without installing anything else there.

First, identify them in the inventory. Then, case by case, upgrade them if the hardware allows, isolate them from the network if they cannot be retired yet, or plan their replacement. You buy any new hardware from your usual supplier.

Our work is €75 per hour + VAT, or a fixed price after discovery. Any paid licences are taken out by your organisation directly; we take no commission from any vendor.

Other work we do in this field

Full area overview
Service Developer tools Repositories, IDEs and pipelines owned by the company, not by individuals

Choose the right tools for your IT team

Give us a picture of your devices and sites and the biggest headache right now. Our proposal begins with what you can get free of charge.

Hours
Monday to Friday, 9:00-18:00 Spanish time (CET), answers within a working day
Meetings
Video calls via Google Meet or Teams

This site only stores the cookies it needs to work and to remember your chosen city. No advertising or tracking cookies are set. See our privacy policy for the details.