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Browse the catalogue: 83 services
IT outsourcing Your IT department, based outside your office and reaching your systems remotely Managed IT support One team for workstations, Microsoft 365 and the server room, billed monthly IT helpdesk Colleagues log a problem from Teams, by mail or on the web portal Service desk A single front door, SLA-driven priorities and a report every month 24/7 IT support Round-the-clock engineers for platforms that cannot pause, Sundays and holidays included Plans: Start, Business, Premium Monthly support from €590 per month + VAT
Support plans and SLA A 4 h, 1 h or 15 min response depending on the plan, written into the contract Systems administration Accounts, hypervisors, file servers and infected PCs handled over a secure remote session IT infrastructure An honest look at what you run today, quicker systems and cloud-hosted desktops Networking and VoIP Checks of the office LAN and firewall, constant watch over links, and calls moved to Teams Cloud and hostingNew Rented VPS or bare metal, shop hosting, object storage and company mailboxes in European data centres Backup and restore Regular test restores, offsite copies and protection that ransomware cannot wipe
GDPR and personal data protection Processing records, processor agreements and technical measures under Spanish law Security policies and documentation Internal rules that hold up in an audit and against ENS or NIS2 Security tooling deployment Choosing the product, rolling it out and tuning its rules Infrastructure security A segmented network, a reviewed firewall and no forgotten open ports Application security Code review and releases that do not open fresh holes Data leak prevention (DLP) You decide which files may leave by email, USB stick or cloud share Database security Least privilege, encryption and a log of who queried what Web application firewall (WAF) A filter in front of your website, PrestaShop store and APIs Access control and endpoint security Two-factor sign-in, Intune and laptops managed end to end VPN and encryption Protected links for home workers and encrypted laptop drives Vulnerability scanning Scheduled scans and a patch list sorted from critical down Antivirus and EDR The attack is spotted and the affected machine is cut off from the network SOC monitoring Logs and alerts reviewed at any hour of the day System hardening Default settings tightened using CIS and CCN-STIC guides Secure use of AI Clear limits on what employees feed into ChatGPT, Gemini or Copilot
Websites and web apps Fifteen services, from a one-page site to a B2B portal, plus SEO, upkeep and clean-up once a site is hacked E-commerce and integrations Your shop wired to Holded or a3ERP, Amazon.es, Redsys and the courier of your choice Bitrix24 and intranet Set-up, migration and licensing of the Bitrix24 workspace Bespoke software Business applications, mobile apps and integrations written around how your company operates Software testing and QA Bugs, bottlenecks and weak spots found before your customers find them
Artificial intelligenceNew Practical AI projects, from picking a use case to coaching the people who will use it Data and analytics Clean records, one reporting database and supplier invoices captured without typing IT consulting and audit Independent second opinion on the IT roadmap and the way your applications connect Digital marketing Tracing each enquiry from first click to signed order, with the CRM doing the follow-up
Software and licences Genuine IDE, monitoring and admin utility subscriptions Training Live online courses for a whole department or for a single learner
Unsure where to begin? We inspect your setup from a distance and send back a written, ranked to-do list Request an IT check
See the 14 solutions
Data in the EU Email, files and applications hosted in data centres in Spain and the EU GDPR compliance Records, contracts and technical measures in order before the AEPD comes asking Remote and hybrid work Safe access to files and software from home, on the road or from another branch Downtime prevention Backups proven by restores, alerting, and a disaster runbook written ahead of time
Retail and e-commerce PrestaShop, Amazon.es, Redsys, Bizum and SEUR joined up in one flow Manufacturing ERP, plant network and servers kept under watch so the line keeps moving Healthcare and clinics Clinic management software, e-prescriptions and properly protected health data Construction Drawings, BIM models and tender documents reachable from site via the cloud Logistics and transport Warehouse software, connected carriers and a depot that keeps running Public institutions ENS, accessibility under RD 1112/2018 and invoices lodged through FACe
Small businesses A well-configured Microsoft 365 and support without hiring an IT person Mid-sized companies A written SLA for your servers, LAN and protection Large enterprises A dedicated team, short response times and regular reporting Multi-branch companies One IT standard across every office, run from a distance
None of these fits? Describe your situation and we will combine only the services you actually need Send an enquiry
About us Who we are and how a fully remote team works Payments How we bill, electronic invoices and when payment is due Contact Write to us, fill in the form or book a video call via Google Meet or Teams
Service · IT outsourcing

Managed IT support

Putting a systems engineer on the payroll makes sense once a business reaches a certain size. Below that point, IT usually falls to someone who already has a different job: the finance lead, the youngest partner, or the contractor who cabled the office four years back and now bills for every call-out. The outcome is familiar. Nobody checks the backups, the Microsoft 365 licence count drifts away from the real headcount and no two laptops are configured alike. Under managed IT support, an Apply team takes on all of that routine work remotely for a monthly fee. Response times sit in the contract, the scope sits in an annex, and anything outside it is priced before anyone lifts a finger.

Send an enquiry Jump to what is included
€590/month
starting price, Start plan, + VAT
1 h
response time on the Business plan
No site visits
everything is solved remotely
Scope annex
in and out of scope, in writing

What falls within the scope of this service

The fee is easier to grasp through situations than through technical lists. These are the ones that crop up in any business of ten to a hundred people, and none of them needs anybody to come to your premises.

Pin down the details with one of our engineers

A new starter joins

Account, licence, mailbox, groups and folders ready ahead of day one. The laptop ships from the supplier to the office or to the employee's home and sets itself up at first sign-in, courtesy of Intune and Autopilot.

Someone leaves

Access removed the same day, the mailbox turned into a shared one for their manager, a company phone wiped remotely if it is not returned, and a check of any outside services that person had logins for.

Something stops working

An email stuck in the outbox, a shared folder gone missing, a VPN that will not connect from home. The person writes in and an engineer joins their session with permission, within the time set by your plan.

Updates arrive

Windows, server and application patches applied in agreed windows, first on a small group of machines and then everywhere else. No one loses a morning because their laptop chose 9:05 to reboot.

Something is about to expire

SSL certificates, the .es domain, licences, server warranties and the FNMT digital certificates held by authorised signatories. Each has a date in a calendar and a reminder weeks ahead.

Backups need proving

Backup jobs reviewed daily, plus trial restores at the agreed frequency. What matters is not a green status but having pulled back a real file and timed how long it took.

A decision is due

A monthly report covering requests, targets met, patch and backup status, and three concrete proposals: replace two laptops, drop spare licences, close an old access route.

How the engagement unfolds, one stage at a time

From first conversation to a settled service usually takes a few weeks. The order never changes: look first, fix what is dangerous, then keep it running.

01

Kick-off video call

Forty-five minutes with whoever knows your IT best right now. We come away with a clear picture of users, systems and known issues, plus an indicative fee.

02

Agent and inventory

The management agent goes onto laptops and servers. Within days we see the real state of things: versions, disks, antivirus, licences and privileged accounts.

03

Remediation plan

Dangerous items go first, each with a date: backups not running, unpatched machines, shared admin logins, former employees whose access is still live.

04

Steady state

Requests through the usual channels, maintenance in fixed windows and a monthly report walked through on a call with the decision-maker at your firm.

A fixed fee is only fair when the line between routine work and projects is written down. Creating a user falls within the fee; moving twenty mailboxes from a hosting provider to Microsoft 365 does not. Resetting a password falls within it; building the network for a new branch does not. So the scope annex gives real examples on both sides, and anything outside it receives a quote before work begins. Neither side gets a shock when the month closes.

Common questions

Start begins at €590 per month + VAT for up to 10 users, with a 4-hour response. Business costs €1,290 per month + VAT with a 1-hour response. Premium starts at €2,490 per month + VAT, cuts response to 15 minutes and adds a 24/7 on-call line. Headcount matters less here than what a lost working morning costs you.

We neither sell nor lease hardware. We suggest models and specs, you order them from your usual supplier, and they ship straight to the office or to the employee. From there the preparation is remote: the device pulls down its policies, software and encryption when the user first signs in.

It is quoted either as a fixed price or at €75 per hour + VAT, depending on the job, and it only starts once you have approved it in writing. The monthly report separates fee work from project work so you can see both.

Yes, identical terms, because every task is carried out remotely. Support hours are Monday to Friday, 9:00-18:00 Spanish time (CET); in the Canaries that means 8:00 to 17:00 local time.

You receive one electronic invoice a month, payable by bank transfer within 30 days. There are never travel charges, since nothing is done on site. Invoice queries go to finance@apply.es.

Other work we do in this field

Full area overview
Service IT helpdesk One place your staff contact whenever something stops them working Service Service desk A single way in, a written catalogue and commitments that get measured Service 24/7 IT support On-call engineers and remote fixes for critical faults, day and night

Get a price for managed IT support

Let us know your number of users, servers and locations, and who currently deals with IT. We will reply with a monthly fee and a detailed scope.

Hours
Monday to Friday, 9:00-18:00 Spanish time (CET), answers within a working day
Meetings
Video calls via Google Meet or Teams

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