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Browse the catalogue: 83 services
IT outsourcing Your IT department, based outside your office and reaching your systems remotely Managed IT support One team for workstations, Microsoft 365 and the server room, billed monthly IT helpdesk Colleagues log a problem from Teams, by mail or on the web portal Service desk A single front door, SLA-driven priorities and a report every month 24/7 IT support Round-the-clock engineers for platforms that cannot pause, Sundays and holidays included Plans: Start, Business, Premium Monthly support from €590 per month + VAT
Support plans and SLA A 4 h, 1 h or 15 min response depending on the plan, written into the contract Systems administration Accounts, hypervisors, file servers and infected PCs handled over a secure remote session IT infrastructure An honest look at what you run today, quicker systems and cloud-hosted desktops Networking and VoIP Checks of the office LAN and firewall, constant watch over links, and calls moved to Teams Cloud and hostingNew Rented VPS or bare metal, shop hosting, object storage and company mailboxes in European data centres Backup and restore Regular test restores, offsite copies and protection that ransomware cannot wipe
GDPR and personal data protection Processing records, processor agreements and technical measures under Spanish law Security policies and documentation Internal rules that hold up in an audit and against ENS or NIS2 Security tooling deployment Choosing the product, rolling it out and tuning its rules Infrastructure security A segmented network, a reviewed firewall and no forgotten open ports Application security Code review and releases that do not open fresh holes Data leak prevention (DLP) You decide which files may leave by email, USB stick or cloud share Database security Least privilege, encryption and a log of who queried what Web application firewall (WAF) A filter in front of your website, PrestaShop store and APIs Access control and endpoint security Two-factor sign-in, Intune and laptops managed end to end VPN and encryption Protected links for home workers and encrypted laptop drives Vulnerability scanning Scheduled scans and a patch list sorted from critical down Antivirus and EDR The attack is spotted and the affected machine is cut off from the network SOC monitoring Logs and alerts reviewed at any hour of the day System hardening Default settings tightened using CIS and CCN-STIC guides Secure use of AI Clear limits on what employees feed into ChatGPT, Gemini or Copilot
Websites and web apps Fifteen services, from a one-page site to a B2B portal, plus SEO, upkeep and clean-up once a site is hacked E-commerce and integrations Your shop wired to Holded or a3ERP, Amazon.es, Redsys and the courier of your choice Bitrix24 and intranet Set-up, migration and licensing of the Bitrix24 workspace Bespoke software Business applications, mobile apps and integrations written around how your company operates Software testing and QA Bugs, bottlenecks and weak spots found before your customers find them
Artificial intelligenceNew Practical AI projects, from picking a use case to coaching the people who will use it Data and analytics Clean records, one reporting database and supplier invoices captured without typing IT consulting and audit Independent second opinion on the IT roadmap and the way your applications connect Digital marketing Tracing each enquiry from first click to signed order, with the CRM doing the follow-up
Software and licences Genuine IDE, monitoring and admin utility subscriptions Training Live online courses for a whole department or for a single learner
Unsure where to begin? We inspect your setup from a distance and send back a written, ranked to-do list Request an IT check
See the 14 solutions
Data in the EU Email, files and applications hosted in data centres in Spain and the EU GDPR compliance Records, contracts and technical measures in order before the AEPD comes asking Remote and hybrid work Safe access to files and software from home, on the road or from another branch Downtime prevention Backups proven by restores, alerting, and a disaster runbook written ahead of time
Retail and e-commerce PrestaShop, Amazon.es, Redsys, Bizum and SEUR joined up in one flow Manufacturing ERP, plant network and servers kept under watch so the line keeps moving Healthcare and clinics Clinic management software, e-prescriptions and properly protected health data Construction Drawings, BIM models and tender documents reachable from site via the cloud Logistics and transport Warehouse software, connected carriers and a depot that keeps running Public institutions ENS, accessibility under RD 1112/2018 and invoices lodged through FACe
Small businesses A well-configured Microsoft 365 and support without hiring an IT person Mid-sized companies A written SLA for your servers, LAN and protection Large enterprises A dedicated team, short response times and regular reporting Multi-branch companies One IT standard across every office, run from a distance
None of these fits? Describe your situation and we will combine only the services you actually need Send an enquiry
About us Who we are and how a fully remote team works Payments How we bill, electronic invoices and when payment is due Contact Write to us, fill in the form or book a video call via Google Meet or Teams
Service · IT outsourcing

IT helpdesk

Picture a twelve-person accountancy practice in Valencia at the height of income tax season. A browser update stops AutoFirma from signing, a colleague's FNMT certificate has lapsed and the scanner no longer emails its PDFs. None of it is serious alone, yet together it halts half the office for a morning. A helpdesk exists to make such small blockages last minutes: someone writes in, an engineer connects to their machine with consent and fixes it as they look on. Whatever goes unanswered turns into improvised workarounds, like borrowing a colleague's login or printing off a USB stick, and those workarounds become next year's security problem.

Send an enquiry Jump to what is included
One channel
email, portal or Teams
15 min
fastest response, on Premium
9:00-18:00
Monday to Friday
A reference
for every single request

What falls within the scope of this service

These are the queries that fill any Spanish helpdesk inbox. Most are closed in the first session; the rest go to a specialist with every detail attached.

Pin down the details with one of our engineers

E-signatures

FNMT certificates running out, AutoFirma refusing to launch after an update, Cl@ve access to government e-portals and notices from the Spanish Tax Agency. For accountants and law firms it is the single most common request.

A new phone

Switching handsets means losing the authenticator app. We confirm the person's identity, reset their sign-in method and get email and Teams running on the new device.

Email

Messages landing in junk, full mailboxes, rules someone created by accident, shared calendars that will not show, company signatures looking wrong in Outlook.

Business applications

First-line help on a3ERP, Sage 50, Holded, A3nom or Factorial: opening the right company, printing invoices, a PC that can no longer reach the server. When the product itself is at fault, we log it with the vendor and see it through.

Meetings and peripherals

A headset Teams will not recognise, a webcam missing in Google Meet, an external monitor flickering on a brand-new laptop. Minor stuff, but it holds up the client call.

Printers and scanners

Jammed queues, drivers, scan to folder or email. When one printer causes grief every week, we find out why instead of applying the same fix again.

Anything else

If a case calls for a server, network or security specialist, it moves across with its history and screenshots. Nobody has to describe the problem twice.

How the engagement unfolds, one stage at a time

Within a few days staff know where to go. The slow part is not technical: it is breaking the habit of asking the person at the next desk.

01

Staff and device list

You send us who and what is covered. We deploy the remote access agent, through Intune where available or via an install link where not.

02

Welcome message

A short email to everyone explaining the three channels, what to attach and the hours. We pin the same note in Teams.

03

Early weeks

We pay extra attention and tune the categories. Old issues people had come to accept tend to surface, and they get fixed one by one.

04

Topics of the month

Every month we share what took the most time and what we recommend so it stops happening, for example replacing three laptops or a problem printer.

The rule we suggest to staff: stuck for fifteen minutes? Get in touch. Plenty of people put off asking because they do not want to bother anyone, and the whole morning slips away. Others invent a shortcut, keeping client files on a personal memory stick or borrowing the neighbour's password, and that shortcut is precisely what shows up later in a data breach. A screenshot of the error and a line on what they were doing is enough for us to start.

Common questions

That depends on your plan: 4 hours on Start, 1 hour on Business, 15 minutes on Premium, Monday to Friday, 9:00-18:00 Spanish time (CET). Within those hours severity sets the order, so a practice locked out of the Tax Agency portal on the final day of the VAT quarter comes before a request for a fresh Word template.

The request is logged with its timestamp and handled when the next support window opens, in priority order. If your business needs night or weekend cover, that comes with the 24/7 IT support service or the Premium plan.

Yes. International firms with a Spanish office often have team members who prefer English, and each request is answered in the language it arrives in.

Not for the helpdesk: the engineer reaches the laptop wherever it is, provided it has a connection. We look after the tools of the job, meaning email, Teams, VPN and managed apps. Home broadband and the family printer are out of scope, and it helps if the remote work agreement under Ley 10/2021 spells that out.

A session only begins once the user accepts it; they watch everything on screen and can end it at any moment. Every connection is recorded against the ticket. Before we first log in, we sign the data processing agreement that the GDPR requires.

Other work we do in this field

Full area overview
Service Managed IT support Your everyday IT run by a remote team, for a monthly fee fixed in advance Service Service desk A single way in, a written catalogue and commitments that get measured Service 24/7 IT support On-call engineers and remote fixes for critical faults, day and night

Bring order to staff support

Tell us the size of your team and who sorts out their IT problems at the moment. We will propose a channel set-up and take over any open requests.

Hours
Monday to Friday, 9:00-18:00 Spanish time (CET), answers within a working day
Meetings
Video calls via Google Meet or Teams

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