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Browse the catalogue: 83 services
IT outsourcing Your IT department, based outside your office and reaching your systems remotely Managed IT support One team for workstations, Microsoft 365 and the server room, billed monthly IT helpdesk Colleagues log a problem from Teams, by mail or on the web portal Service desk A single front door, SLA-driven priorities and a report every month 24/7 IT support Round-the-clock engineers for platforms that cannot pause, Sundays and holidays included Plans: Start, Business, Premium Monthly support from €590 per month + VAT
Support plans and SLA A 4 h, 1 h or 15 min response depending on the plan, written into the contract Systems administration Accounts, hypervisors, file servers and infected PCs handled over a secure remote session IT infrastructure An honest look at what you run today, quicker systems and cloud-hosted desktops Networking and VoIP Checks of the office LAN and firewall, constant watch over links, and calls moved to Teams Cloud and hostingNew Rented VPS or bare metal, shop hosting, object storage and company mailboxes in European data centres Backup and restore Regular test restores, offsite copies and protection that ransomware cannot wipe
GDPR and personal data protection Processing records, processor agreements and technical measures under Spanish law Security policies and documentation Internal rules that hold up in an audit and against ENS or NIS2 Security tooling deployment Choosing the product, rolling it out and tuning its rules Infrastructure security A segmented network, a reviewed firewall and no forgotten open ports Application security Code review and releases that do not open fresh holes Data leak prevention (DLP) You decide which files may leave by email, USB stick or cloud share Database security Least privilege, encryption and a log of who queried what Web application firewall (WAF) A filter in front of your website, PrestaShop store and APIs Access control and endpoint security Two-factor sign-in, Intune and laptops managed end to end VPN and encryption Protected links for home workers and encrypted laptop drives Vulnerability scanning Scheduled scans and a patch list sorted from critical down Antivirus and EDR The attack is spotted and the affected machine is cut off from the network SOC monitoring Logs and alerts reviewed at any hour of the day System hardening Default settings tightened using CIS and CCN-STIC guides Secure use of AI Clear limits on what employees feed into ChatGPT, Gemini or Copilot
Websites and web apps Fifteen services, from a one-page site to a B2B portal, plus SEO, upkeep and clean-up once a site is hacked E-commerce and integrations Your shop wired to Holded or a3ERP, Amazon.es, Redsys and the courier of your choice Bitrix24 and intranet Set-up, migration and licensing of the Bitrix24 workspace Bespoke software Business applications, mobile apps and integrations written around how your company operates Software testing and QA Bugs, bottlenecks and weak spots found before your customers find them
Artificial intelligenceNew Practical AI projects, from picking a use case to coaching the people who will use it Data and analytics Clean records, one reporting database and supplier invoices captured without typing IT consulting and audit Independent second opinion on the IT roadmap and the way your applications connect Digital marketing Tracing each enquiry from first click to signed order, with the CRM doing the follow-up
Software and licences Genuine IDE, monitoring and admin utility subscriptions Training Live online courses for a whole department or for a single learner
Unsure where to begin? We inspect your setup from a distance and send back a written, ranked to-do list Request an IT check
See the 14 solutions
Data in the EU Email, files and applications hosted in data centres in Spain and the EU GDPR compliance Records, contracts and technical measures in order before the AEPD comes asking Remote and hybrid work Safe access to files and software from home, on the road or from another branch Downtime prevention Backups proven by restores, alerting, and a disaster runbook written ahead of time
Retail and e-commerce PrestaShop, Amazon.es, Redsys, Bizum and SEUR joined up in one flow Manufacturing ERP, plant network and servers kept under watch so the line keeps moving Healthcare and clinics Clinic management software, e-prescriptions and properly protected health data Construction Drawings, BIM models and tender documents reachable from site via the cloud Logistics and transport Warehouse software, connected carriers and a depot that keeps running Public institutions ENS, accessibility under RD 1112/2018 and invoices lodged through FACe
Small businesses A well-configured Microsoft 365 and support without hiring an IT person Mid-sized companies A written SLA for your servers, LAN and protection Large enterprises A dedicated team, short response times and regular reporting Multi-branch companies One IT standard across every office, run from a distance
None of these fits? Describe your situation and we will combine only the services you actually need Send an enquiry
About us Who we are and how a fully remote team works Payments How we bill, electronic invoices and when payment is due Contact Write to us, fill in the form or book a video call via Google Meet or Teams
Service · Networking and VoIP

Network monitoring

Imagine a warehouse near Zaragoza packing orders for Amazon.es and its own PrestaShop store. If the fibre line starts dropping packets at eleven, the barcode scanners lose contact with the warehouse management system, SEUR collections slip and the first to find out is an irritated warehouse manager. With monitoring in place the order of events flips: packet loss, an overheating switch or a VPN certificate close to lapsing show up on our console before anyone feels a thing, and usually the issue is fixed or in hand before it disrupts work.

Send an enquiry Jump to what is included
Every minute
devices are polled
Versioned
configuration history
4G/5G backup
genuinely tested
Every month
availability report

What falls within the scope of this service

We watch whatever actually affects work, not merely whether boxes are switched on. A switch can be alive while one of its ports throws thousands of errors an hour.

Pin down the details with one of our engineers

Quality of each line

Every few minutes we check latency, jitter and loss against several targets, such as Microsoft 365, your cloud ERP or the payment gateway, to tell whether your fibre or the remote service is at fault.

Site-to-site tunnels

Health of the VPNs linking office, warehouse and shops, drops and reconnections, and a warning weeks ahead when a certificate is due to expire.

Network hardware

Temperature, power supplies, CPU use, per-port errors and the number of clients on each access point, across firewall, switches and wifi.

Failover drills

As often as we agree and in an announced window, we force a switch to the 4G or 5G line and check that browsing, VPN and telephony carry on working.

Configuration history

Dated versions of firewall and switch settings are kept. If a change breaks something, the previous version goes back on instead of being rebuilt from memory.

Updates

We track security notices from manufacturers and INCIBE-CERT and apply firmware at agreed times, with a procedure for undoing the change should anything misbehave.

How the engagement unfolds, one stage at a time

Within about a fortnight monitoring is live with thresholds tuned to your network. From then on the service runs continuously and is reviewed monthly.

01

Onboarding devices

We register firewall, switches, access points and lines. Without a previous assessment, a quick inventory comes first.

02

Learning period

For a few days we observe how your network normally behaves, then set thresholds that flag the unusual without burying anyone in noise.

03

Early fixes

Whatever surfaces in those first weeks gets sorted: default passwords, needlessly exposed services and out-of-date firmware.

04

Monthly service

Alert handling according to your plan, scheduled maintenance and a report covering outages, trends and recommendations.

A backup line that is never tested tends to fail on the day you need it. We regularly come across 4G routers with an expired SIM, no data allowance left or settings for a network that no longer exists. That is why monitoring includes real, scheduled and announced failover tests, not just a check that the backup box has its lights on.

Common questions

That depends on your plan. Standard cover runs Monday to Friday, 9:00-18:00 Spanish time (CET), with a 4 h response on Start and 1 h on Business. Night and weekend cover comes with Premium, responding within 15 min, or with the 24/7 IT support service. Otherwise the incident is dealt with first thing and logged with its exact time.

A lightweight collector on a server or a PC that is always on. The monitoring platform belongs to us, so you buy no licences or hardware. Should internal policy require you to hold the logs yourselves, we forward a copy.

Enormously. Instead of saying “the fibre is bad”, you present dates, times, latency figures and loss percentages. We prepare a summary the carrier's technical desk grasps straight away, and if problems persist it gives you leverage to renegotiate or change provider.

Yes, provided the device can be queried over the network. Many UPS units report degraded batteries or power cuts, and video recorders flag full disks. We add them to the scope and they appear in the same monthly report.

We spot it immediately. We help with the manufacturer's warranty claim, and when the replacement arrives we configure it remotely from the saved backup. Your staff or local technician simply reconnects the cables following a photo with the ports marked, while we stay on a video link.

Other work we do in this field

Full area overview
Service Network assessment The true state of your network, with nobody needing to travel Service VoIP and Teams Phone A cloud phone system or Teams Phone, keeping your numbers

Get your network monitored

Let us know the number of sites, what is in the comms cabinet and whether a backup line exists. We will propose a scope and a suitable plan.

Hours
Monday to Friday, 9:00-18:00 Spanish time (CET), answers within a working day
Meetings
Video calls via Google Meet or Teams

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