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Browse the catalogue: 83 services
IT outsourcing Your IT department, based outside your office and reaching your systems remotely Managed IT support One team for workstations, Microsoft 365 and the server room, billed monthly IT helpdesk Colleagues log a problem from Teams, by mail or on the web portal Service desk A single front door, SLA-driven priorities and a report every month 24/7 IT support Round-the-clock engineers for platforms that cannot pause, Sundays and holidays included Plans: Start, Business, Premium Monthly support from €590 per month + VAT
Support plans and SLA A 4 h, 1 h or 15 min response depending on the plan, written into the contract Systems administration Accounts, hypervisors, file servers and infected PCs handled over a secure remote session IT infrastructure An honest look at what you run today, quicker systems and cloud-hosted desktops Networking and VoIP Checks of the office LAN and firewall, constant watch over links, and calls moved to Teams Cloud and hostingNew Rented VPS or bare metal, shop hosting, object storage and company mailboxes in European data centres Backup and restore Regular test restores, offsite copies and protection that ransomware cannot wipe
GDPR and personal data protection Processing records, processor agreements and technical measures under Spanish law Security policies and documentation Internal rules that hold up in an audit and against ENS or NIS2 Security tooling deployment Choosing the product, rolling it out and tuning its rules Infrastructure security A segmented network, a reviewed firewall and no forgotten open ports Application security Code review and releases that do not open fresh holes Data leak prevention (DLP) You decide which files may leave by email, USB stick or cloud share Database security Least privilege, encryption and a log of who queried what Web application firewall (WAF) A filter in front of your website, PrestaShop store and APIs Access control and endpoint security Two-factor sign-in, Intune and laptops managed end to end VPN and encryption Protected links for home workers and encrypted laptop drives Vulnerability scanning Scheduled scans and a patch list sorted from critical down Antivirus and EDR The attack is spotted and the affected machine is cut off from the network SOC monitoring Logs and alerts reviewed at any hour of the day System hardening Default settings tightened using CIS and CCN-STIC guides Secure use of AI Clear limits on what employees feed into ChatGPT, Gemini or Copilot
Websites and web apps Fifteen services, from a one-page site to a B2B portal, plus SEO, upkeep and clean-up once a site is hacked E-commerce and integrations Your shop wired to Holded or a3ERP, Amazon.es, Redsys and the courier of your choice Bitrix24 and intranet Set-up, migration and licensing of the Bitrix24 workspace Bespoke software Business applications, mobile apps and integrations written around how your company operates Software testing and QA Bugs, bottlenecks and weak spots found before your customers find them
Artificial intelligenceNew Practical AI projects, from picking a use case to coaching the people who will use it Data and analytics Clean records, one reporting database and supplier invoices captured without typing IT consulting and audit Independent second opinion on the IT roadmap and the way your applications connect Digital marketing Tracing each enquiry from first click to signed order, with the CRM doing the follow-up
Software and licences Genuine IDE, monitoring and admin utility subscriptions Training Live online courses for a whole department or for a single learner
Unsure where to begin? We inspect your setup from a distance and send back a written, ranked to-do list Request an IT check
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Data in the EU Email, files and applications hosted in data centres in Spain and the EU GDPR compliance Records, contracts and technical measures in order before the AEPD comes asking Remote and hybrid work Safe access to files and software from home, on the road or from another branch Downtime prevention Backups proven by restores, alerting, and a disaster runbook written ahead of time
Retail and e-commerce PrestaShop, Amazon.es, Redsys, Bizum and SEUR joined up in one flow Manufacturing ERP, plant network and servers kept under watch so the line keeps moving Healthcare and clinics Clinic management software, e-prescriptions and properly protected health data Construction Drawings, BIM models and tender documents reachable from site via the cloud Logistics and transport Warehouse software, connected carriers and a depot that keeps running Public institutions ENS, accessibility under RD 1112/2018 and invoices lodged through FACe
Small businesses A well-configured Microsoft 365 and support without hiring an IT person Mid-sized companies A written SLA for your servers, LAN and protection Large enterprises A dedicated team, short response times and regular reporting Multi-branch companies One IT standard across every office, run from a distance
None of these fits? Describe your situation and we will combine only the services you actually need Send an enquiry
About us Who we are and how a fully remote team works Payments How we bill, electronic invoices and when payment is due Contact Write to us, fill in the form or book a video call via Google Meet or Teams
Area 17 · Data, AI and consulting

Digital marketing

Picture a natural cosmetics shop on PrestaShop, based in Granada, spending €3,000 a month across Google Ads and Meta. The platforms claim each euro brings back four; the bank balance disagrees. We are an IT firm, not a creative agency, so we neither design ads nor manage bids. We handle the part that usually has no owner: measurement, cookie consent and the CRM, so you can tell which channel pays the bills and which merely pads out the reports.

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2
services under this heading
Click → invoice
each sale traced back to where it started
LSSI and GDPR
cookies and sales messages kept lawful
Read-only
your campaigns stay untouched unless you say so

Measure properly, then sell in an orderly way

The audit shows which slice of the budget is working and which leaks away. The CRM funnel makes sure the enquiries that do arrive are not left unanswered in somebody’s inbox.

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Marketing audit

GA4, Tag Manager, Google Ads and Meta accounts, the Merchant Center feed and your cookie banner, all inspected with viewer access. We calculate what a lead and an order truly cost per channel and point out which conversions are hot air.

Sales funnel and CRM

Web forms, WhatsApp Business, email and trade fair contacts flow into one CRM with their source and consent status. Every lead has an owner and a deadline, and the dashboard shows how many sales each channel produced, not just how many closed.

Six places where customers slip away

Some drop-off is natural. The expensive part is not knowing which step loses the most, because then the ad budget goes up to cover a leak that sits somewhere else entirely.

A slow landing page

We time it on a real handset. Four blank seconds on a patchy signal and the visitor heads back to Google to tap the next ad along.

A cookie banner that fibs

We check what loads before consent. Pixels firing ahead of the click invite AEPD trouble; a broken Consent Mode makes conversions vanish.

A form that asks too much

We keep only what sales actually use. Job title, industry and headcount are surplus when a name, a number and one sentence are enough to call back.

Alerts sent to a forgotten mailbox

We route every lead into the CRM. At present it lands in one person’s inbox, which sits unread through August, or at the address of someone who moved on a year ago.

Replies that take two days

We set a response target and track it. Someone collecting three quotes for a refurbishment tends to hire whoever answers first, not whoever is cheapest.

Sales that forget their origin

We carry the channel through to the invoice. Otherwise nobody can say whether a customer came via an ad, via Amazon or on a brother-in-law’s tip.

Before you spend more on ads, try a five-minute test. Fill in your own web form on a mobile with made-up details and wait. Does the confirmation email turn up, or go to spam? Does anyone on the team get notified? Does it appear in the CRM? If any answer is no, every extra euro on Google Ads will disappear down the same hole.

How an audit is carried out

Read-only access and nobody travelling anywhere: it is all remote. You receive a report whose recommendations are ranked by the effect they will have on revenue.

01

Is the right thing measured?

We confirm purchases and forms are logged exactly once and that GA4 roughly agrees with PrestaShop orders or CRM opportunities.

02

Numbers per channel

Cost per lead and cost per sale for each source, kept apart. The cheapest leads very often bring in the smallest sales.

03

Test customer

We send one enquiry from a phone and another from a desktop, noting whether they arrive, what consent is collected and how long before someone replies.

04

Prioritised report

Each finding with its likely impact and the effort involved. There are nearly always fixes that take an afternoon and show results the following week.

Common questions

No, and we make that clear from the first conversation. Our side is technical: tags, consent, integrations, the CRM and how fast pages load. Sitting next to your agency causes no friction, and its figures often get better once it is optimising on sound data at last.

Broadly: non-essential cookies must not be set before the user agrees, rejecting must be as simple as accepting, and the wording must be clear. We configure the banner in whichever consent platform you pick, tune Consent Mode and document everything so you can show it to your DPO or a customer who asks. Borderline legal questions are for your lawyer.

Only with their prior consent for that channel, just as with email. Having a mobile number because a customer once rang you is not enough. In the CRM we store WhatsApp consent separately from newsletter and sales consent, with date and wording, so you can prove it if challenged.

Yes, though the picture will have gaps. Without a CRM nobody can follow an enquiry through to payment, so each channel’s real return stays an estimate. In that case a simple CRM usually tops the recommendations, ahead of any budget increase.

Obvious faults such as a form that will not submit or confirmations landing in spam are quick to fix, with instant effect. A rebuilt funnel and full source tracking need several weeks of data before periods can be compared. We promise no Google rankings and no sales percentages. Our work is billed at €75 per hour + VAT or at a fixed price.

Related areas

All services
Area 09 Websites and web apps Fast pages and forms that get delivered Area 10 E-commerce and integrations Orders passed to accounts automatically Area 15 Data and analytics Reports that bring every figure together Solution Retail and e-commerce End-to-end IT for selling online

Let us track down the enquiries you are losing

Tell us which channels you use and what does not add up. We check the tracking and walk the customer journey ourselves, from ad to reply.

Hours
Monday to Friday, 9:00-18:00 Spanish time (CET), answers within a working day
Meetings
Video calls via Google Meet or Teams

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