On a factory floor, downtime is counted in minutes. The works order never reaches the line, the labeller will not print the customer's barcode, the MES server stops answering: operators stand idle, the loading bay clogs up and the next order pays for the delay. We run your servers, ERP and network from a distance, split office IT from production and take requests from every shift, the night shift included. Our engineers stay off the shop floor, and there is rarely a reason for them to be there.
We own settings, servers, integrations and protection. Physical items such as cable runs, wall cabinets and machine-side terminals stay with your maintenance crew or your electrical contractor, who follow our written instructions with our engineer on a video call.
We lay out the zones, write the firewall rules and apply them remotely, so a PLC, an HMI screen or the PC next to a line communicates only with what it genuinely needs. The result is documented in a way that supports an NIS2 file and follows the industrial cybersecurity guidance published by INCIBE.
a3ERP, Sage 200, SAP Business One, Business Central or Odoo, on your own servers or in the cloud: we handle the machine, database, backups, patches and permissions. Maintenance windows are agreed with your ERP partner and never land on month-end close or in the middle of peak season.
Orders flow down to the MES or shop-floor terminals; production reports, scrap and material usage flow back up. We build and watch over those integrations so no one retypes numbers off a paper form when the shift ends. Consider a CNC workshop where operators logged hours twice; once the terminals feed the ERP directly, that double entry disappears.
We keep continuous watch on switching, firewalling, server health and every scheduled backup. Should the connection to the dispatch warehouse drop at 2:40 am, the on-call engineer knows before the shift supervisor spots anything amiss.
The builder's engineers should get to their machine and nowhere near your finance systems. Instead of screen-sharing software installed long ago and never switched off, we issue time-limited access confined to one segment, logged throughout and closed automatically.
With 24/7 IT support, a ticket raised at 3 am gets the same response target as one raised mid-morning. Saturdays, Sundays and bank holidays when the lines are running are no exception.
Changes to the plant network are slotted into your scheduled stoppages and preventive maintenance. No change goes in while a job is on the line.
We scan the network, review firewall policy and catalogue the ERP setup, then talk to the production manager about which processes cannot tolerate even a brief halt.
You receive the office and production split, the list of permitted connections between them, the machines that need isolating straight away and a timetable tied to your planned shutdowns.
Changes are made remotely, hall by hall or line by line. Where a lead needs repatching, your technician works through our checklist and we confirm the effect in real time.
Monitoring, patches within the agreed windows, periodic checks of firewall policy and vendor logins, and support that matches your shift rota.
Ransomware tends to arrive through the purchasing team's inbox, not through a machine. That is why dividing the office network from the production one gives a factory more protection per euro than anything else. Take a packaging manufacturer with sixty staff on an industrial estate near Castellón: with strict rules the attack stops at the boundary, and the lines keep producing while office computers are rebuilt from backups.
It may. Several manufacturing activities fall within its scope, and whether you are covered depends on sector and company size under Spain's transposition. The legal assessment is for your adviser, to whom we supply the technical facts. We then put our part in place: a risk register, controlled access, an incident process and a clear path for notifying INCIBE-CERT.
No. PLC code, recipes and machine commissioning belong to the line builder or to your own automation engineers. Our remit is connectivity, logins, servers, the ERP, integrations and keeping all of that secure. That boundary is written into the contract so that nobody has to guess whom to contact on the day something breaks.
Almost everything we do is software settings, which a secure remote session handles perfectly well. The occasional hands-on task, like swapping a failed switch or repatching a cable, falls to your maintenance staff, guided by written steps while our engineer stays on the line. That is usually quicker than waiting for someone to drive over from another city.
They often cannot be upgraded, because the builder's software would not survive a new operating system. So we fence them off: their own segment, internet blocked, just the flows that machine depends on, USB disabled and a full disk image kept in reserve. Under those conditions they can keep working until the builder offers a supported version.
Quite the opposite: it makes life easier. They look after functionality, custom reports and teaching users; we look after what it runs on, meaning server, database, backups, performance and accounts. The division is agreed in writing, so at every version upgrade it is obvious who gets the servers ready and who deploys the upgrade.
The Start plan runs from €590 per month + VAT for up to 10 users, Business is €1,290 per month + VAT and Premium is from €2,490 per month + VAT. One-off jobs outside the plan are charged at €75 per hour + VAT. Which plan fits depends mainly on the number of workstations, the hours you need covered and how long your production can wait for a response.
Describe your production halls, ERP and shift pattern in a few lines. We will reply within one working day with a suggestion for where to start separating the networks.
Your request is with us
Expect an answer within one working day. A reported fault that has halted your team is handled first.
No match found. Try another spelling, or go with the closest provincial capital: every job is done remotely, so the location makes no difference to what we deliver anywhere in Spain.
