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Browse the catalogue: 83 services
IT outsourcing Your IT department, based outside your office and reaching your systems remotely Managed IT support One team for workstations, Microsoft 365 and the server room, billed monthly IT helpdesk Colleagues log a problem from Teams, by mail or on the web portal Service desk A single front door, SLA-driven priorities and a report every month 24/7 IT support Round-the-clock engineers for platforms that cannot pause, Sundays and holidays included Plans: Start, Business, Premium Monthly support from €590 per month + VAT
Support plans and SLA A 4 h, 1 h or 15 min response depending on the plan, written into the contract Systems administration Accounts, hypervisors, file servers and infected PCs handled over a secure remote session IT infrastructure An honest look at what you run today, quicker systems and cloud-hosted desktops Networking and VoIP Checks of the office LAN and firewall, constant watch over links, and calls moved to Teams Cloud and hostingNew Rented VPS or bare metal, shop hosting, object storage and company mailboxes in European data centres Backup and restore Regular test restores, offsite copies and protection that ransomware cannot wipe
GDPR and personal data protection Processing records, processor agreements and technical measures under Spanish law Security policies and documentation Internal rules that hold up in an audit and against ENS or NIS2 Security tooling deployment Choosing the product, rolling it out and tuning its rules Infrastructure security A segmented network, a reviewed firewall and no forgotten open ports Application security Code review and releases that do not open fresh holes Data leak prevention (DLP) You decide which files may leave by email, USB stick or cloud share Database security Least privilege, encryption and a log of who queried what Web application firewall (WAF) A filter in front of your website, PrestaShop store and APIs Access control and endpoint security Two-factor sign-in, Intune and laptops managed end to end VPN and encryption Protected links for home workers and encrypted laptop drives Vulnerability scanning Scheduled scans and a patch list sorted from critical down Antivirus and EDR The attack is spotted and the affected machine is cut off from the network SOC monitoring Logs and alerts reviewed at any hour of the day System hardening Default settings tightened using CIS and CCN-STIC guides Secure use of AI Clear limits on what employees feed into ChatGPT, Gemini or Copilot
Websites and web apps Fifteen services, from a one-page site to a B2B portal, plus SEO, upkeep and clean-up once a site is hacked E-commerce and integrations Your shop wired to Holded or a3ERP, Amazon.es, Redsys and the courier of your choice Bitrix24 and intranet Set-up, migration and licensing of the Bitrix24 workspace Bespoke software Business applications, mobile apps and integrations written around how your company operates Software testing and QA Bugs, bottlenecks and weak spots found before your customers find them
Artificial intelligenceNew Practical AI projects, from picking a use case to coaching the people who will use it Data and analytics Clean records, one reporting database and supplier invoices captured without typing IT consulting and audit Independent second opinion on the IT roadmap and the way your applications connect Digital marketing Tracing each enquiry from first click to signed order, with the CRM doing the follow-up
Software and licences Genuine IDE, monitoring and admin utility subscriptions Training Live online courses for a whole department or for a single learner
Unsure where to begin? We inspect your setup from a distance and send back a written, ranked to-do list Request an IT check
See the 14 solutions
Data in the EU Email, files and applications hosted in data centres in Spain and the EU GDPR compliance Records, contracts and technical measures in order before the AEPD comes asking Remote and hybrid work Safe access to files and software from home, on the road or from another branch Downtime prevention Backups proven by restores, alerting, and a disaster runbook written ahead of time
Retail and e-commerce PrestaShop, Amazon.es, Redsys, Bizum and SEUR joined up in one flow Manufacturing ERP, plant network and servers kept under watch so the line keeps moving Healthcare and clinics Clinic management software, e-prescriptions and properly protected health data Construction Drawings, BIM models and tender documents reachable from site via the cloud Logistics and transport Warehouse software, connected carriers and a depot that keeps running Public institutions ENS, accessibility under RD 1112/2018 and invoices lodged through FACe
Small businesses A well-configured Microsoft 365 and support without hiring an IT person Mid-sized companies A written SLA for your servers, LAN and protection Large enterprises A dedicated team, short response times and regular reporting Multi-branch companies One IT standard across every office, run from a distance
None of these fits? Describe your situation and we will combine only the services you actually need Send an enquiry
About us Who we are and how a fully remote team works Payments How we bill, electronic invoices and when payment is due Contact Write to us, fill in the form or book a video call via Google Meet or Teams
Service · IT outsourcing

24/7 IT support

Some businesses do not shut at six in the evening: a PrestaShop store during Black Friday week, a warehouse that must print SEUR and Correos Express labels before the six o'clock van leaves, a factory on three shifts, or a clinic taking emergency patients overnight. For them, a fault at two in the morning costs orders, deliveries or appointments from minute one. With 24/7 IT support, an on-call engineer picks up the incident the moment it arrives and works through remote access, instead of parking it until the office opens. Easter week, long weekends and Christmas Eve included.

Send an enquiry Jump to what is included
24/7/365
bank holidays and long weekends too
15 min
response to a critical incident
Rota
a team, not one individual
Runbooks
written before the first night

What falls within the scope of this service

On-call cover is for whatever halts sales, production or patient care. A forgotten password or an Excel question can wait for the morning, which is also welcome news for your budget.

Pin down the details with one of our engineers

Watching, not just answering

Monitoring of your critical systems alerts the on-call engineer even if nobody at your firm has noticed. Often the shop is taking orders again before the first customer emails to complain.

Who picks up

Engineers on a rotating rota, with stand-ins and written handovers between shifts. Cover never rests on a single person and does not stop for holidays.

What can be done remotely

Restarting services, failing over to the backup line, restoring a virtual machine from backup, locking a compromised Entra ID account or unblocking the carrier label queue.

When someone gets woken

The decision chart states who at your company is alerted, above which severity and at what hour. It also lists which suppliers are called and in what order: host, operator, warehouse software vendor.

Hands on site

If a button must be pressed or a UPS plugged back in, we guide your night shift or your contracted local technician over video. Apply engineers never travel, whatever the hour.

Peak season

Before Black Friday, the sales or the Christmas rush we review capacity, certificates and backups with you, and adjust the critical systems list to what matters most that month.

The morning after

Each call-out ends with a short summary and a hunt for the cause. If the event means notifying a breach to the AEPD within 72 hours or reporting it to INCIBE-CERT, you get the technical facts with timestamps.

How the engagement unfolds, one stage at a time

On-call cover cannot be switched on overnight: the team must know your setup, and procedures have to exist on paper before the first night shift.

01

Dependency map

We chart what relies on what: the shop on the web server, that on the database, shipments on the carrier connector. That way everyone knows where to look first when something falls over.

02

Decision chart

Who may trigger the on-call service, who approves a step like taking the shop offline for an hour to restore it, and who must be told even at four in the morning.

03

Per-system runbooks

For each critical system, a short guide: what to check, what to restart, where to restore from and when to escalate. Credentials move into the on-call team's encrypted vault.

04

Fire drill

On an agreed date we trigger a test alert and walk the whole chain. Only then does the service go live.

The worst enemy of an on-call service is not outages but non-urgent requests. If the line takes a forgotten password and a query about an email signature at eleven at night, the genuine incident has to wait behind them. That is why the list of critical events is agreed in writing, the number is published nowhere, and everything else comes through the normal channel to be dealt with from 9:00.

Common questions

The on-call line comes with the Premium plan, from €2,490 per month + VAT. A handful of critical systems can also be covered as an add-on to a Business contract. Pricing depends on how many systems are involved and the response time you need, and is fixed once we have reviewed your environment.

Whatever we write into the contract together: the shop is not taking orders, the Redsys virtual POS rejects every payment, a server has stopped responding, the warehouse cannot print labels, a site has lost its internet link, or a privileged account has plainly been hijacked. Anything else is received round the clock but handled from 9:00.

A supplier outage cannot be fixed from outside, but it can be managed: we confirm the fault is theirs rather than your shop's, switch on the alternative payment or shipping method if there is one, and open a case with the supplier. In the morning you have a record of events.

We stay remote and talk the person you nominated through it step by step over video, whether that is a night-shift colleague or a local technician, until everything is back up. Most overnight incidents never get that far.

Nowhere. It is given in the contract to the people you name and changed whenever that list changes. A public emergency line would fill up with routine questions, and the first real outage would have to queue.

Other work we do in this field

Full area overview
Service Managed IT support Your everyday IT run by a remote team, for a monthly fee fixed in advance Service IT helpdesk One place your staff contact whenever something stops them working Service Service desk A single way in, a written catalogue and commitments that get measured

Protect the systems that cannot stop

Describe your actual trading hours and what must stay up outside office time. We will agree the critical incidents with you and send a proposal.

Hours
Monday to Friday, 9:00-18:00 Spanish time (CET), answers within a working day
Meetings
Video calls via Google Meet or Teams

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