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Browse the catalogue: 83 services
IT outsourcing Your IT department, based outside your office and reaching your systems remotely Managed IT support One team for workstations, Microsoft 365 and the server room, billed monthly IT helpdesk Colleagues log a problem from Teams, by mail or on the web portal Service desk A single front door, SLA-driven priorities and a report every month 24/7 IT support Round-the-clock engineers for platforms that cannot pause, Sundays and holidays included Plans: Start, Business, Premium Monthly support from €590 per month + VAT
Support plans and SLA A 4 h, 1 h or 15 min response depending on the plan, written into the contract Systems administration Accounts, hypervisors, file servers and infected PCs handled over a secure remote session IT infrastructure An honest look at what you run today, quicker systems and cloud-hosted desktops Networking and VoIP Checks of the office LAN and firewall, constant watch over links, and calls moved to Teams Cloud and hostingNew Rented VPS or bare metal, shop hosting, object storage and company mailboxes in European data centres Backup and restore Regular test restores, offsite copies and protection that ransomware cannot wipe
GDPR and personal data protection Processing records, processor agreements and technical measures under Spanish law Security policies and documentation Internal rules that hold up in an audit and against ENS or NIS2 Security tooling deployment Choosing the product, rolling it out and tuning its rules Infrastructure security A segmented network, a reviewed firewall and no forgotten open ports Application security Code review and releases that do not open fresh holes Data leak prevention (DLP) You decide which files may leave by email, USB stick or cloud share Database security Least privilege, encryption and a log of who queried what Web application firewall (WAF) A filter in front of your website, PrestaShop store and APIs Access control and endpoint security Two-factor sign-in, Intune and laptops managed end to end VPN and encryption Protected links for home workers and encrypted laptop drives Vulnerability scanning Scheduled scans and a patch list sorted from critical down Antivirus and EDR The attack is spotted and the affected machine is cut off from the network SOC monitoring Logs and alerts reviewed at any hour of the day System hardening Default settings tightened using CIS and CCN-STIC guides Secure use of AI Clear limits on what employees feed into ChatGPT, Gemini or Copilot
Websites and web apps Fifteen services, from a one-page site to a B2B portal, plus SEO, upkeep and clean-up once a site is hacked E-commerce and integrations Your shop wired to Holded or a3ERP, Amazon.es, Redsys and the courier of your choice Bitrix24 and intranet Set-up, migration and licensing of the Bitrix24 workspace Bespoke software Business applications, mobile apps and integrations written around how your company operates Software testing and QA Bugs, bottlenecks and weak spots found before your customers find them
Artificial intelligenceNew Practical AI projects, from picking a use case to coaching the people who will use it Data and analytics Clean records, one reporting database and supplier invoices captured without typing IT consulting and audit Independent second opinion on the IT roadmap and the way your applications connect Digital marketing Tracing each enquiry from first click to signed order, with the CRM doing the follow-up
Software and licences Genuine IDE, monitoring and admin utility subscriptions Training Live online courses for a whole department or for a single learner
Unsure where to begin? We inspect your setup from a distance and send back a written, ranked to-do list Request an IT check
See the 14 solutions
Data in the EU Email, files and applications hosted in data centres in Spain and the EU GDPR compliance Records, contracts and technical measures in order before the AEPD comes asking Remote and hybrid work Safe access to files and software from home, on the road or from another branch Downtime prevention Backups proven by restores, alerting, and a disaster runbook written ahead of time
Retail and e-commerce PrestaShop, Amazon.es, Redsys, Bizum and SEUR joined up in one flow Manufacturing ERP, plant network and servers kept under watch so the line keeps moving Healthcare and clinics Clinic management software, e-prescriptions and properly protected health data Construction Drawings, BIM models and tender documents reachable from site via the cloud Logistics and transport Warehouse software, connected carriers and a depot that keeps running Public institutions ENS, accessibility under RD 1112/2018 and invoices lodged through FACe
Small businesses A well-configured Microsoft 365 and support without hiring an IT person Mid-sized companies A written SLA for your servers, LAN and protection Large enterprises A dedicated team, short response times and regular reporting Multi-branch companies One IT standard across every office, run from a distance
None of these fits? Describe your situation and we will combine only the services you actually need Send an enquiry
About us Who we are and how a fully remote team works Payments How we bill, electronic invoices and when payment is due Contact Write to us, fill in the form or book a video call via Google Meet or Teams

What remote IT support costs

A monthly plan buys you engineering time spent on your systems, a scope agreed in writing and a reply time we commit to contractually. Travel never appears on the bill because nobody travels: every fix happens over a remote connection. Company prices are quoted net of Spanish VAT at 21 %.

€590
per month + VAT, Start plan starting price
15 min
maximum Premium response time
€75
per hour + VAT for out-of-plan work
€0
in travel charges, as nothing is on site

Three plans plus a dedicated team

Moving up a plan gets you faster replies, longer availability and more systems under our care. If you would rather have engineers you know by name plus a reserved bank of hours, the dedicated team option is quoted per project.

Help me pick a plan
Monthly IT support

Start

Made for small offices where IT has so far fallen to whoever seemed most tech-savvy: the office manager, a partner, the owner's nephew. We take over staff requests, patch Windows and Microsoft 365 and fix faults through an encrypted remote session, so the bookkeeper can return to bookkeeping.

€590 per month + VAT

Starting price, 21% Spanish VAT on top · up to 10 users

Send an enquiry See the catalogue

In this plan

Ten people or fewer
Their PCs, email and Microsoft 365 licences
Office hours, Monday to Friday
9:00 to 18:00 Spanish time, with a technician on each request inside 4 hours
A remote check-up each month
Patch level, free disk and antivirus health, run against a fixed checklist
Server management
Part of Business and Premium only
10
users max
Weekdays
9:00-18:00
4 h
response time
100 %
remote delivery
Monthly IT support

Business

One agreement spanning desks, cloud or on-site servers, the LAN and backup. Should a box in the office need re-plugging, a member of your team does it while our technician guides them over Teams. A typical fit: a 30-strong law firm with its own case-file server.

€1,290 per month + VAT

21% Spanish VAT on top · response times fixed in the service level agreement

Send an enquiry See the catalogue

In this plan

All desks and laptops
Run centrally with Intune plus remote tooling
Replies within 60 minutes
Weekdays 9:00-18:00 CET, one owner for each request
Server room and LAN
Linux, Windows Server, hypervisors and Entra ID
Backups proven by test restores
Restore drills on dates agreed in writing
1 h
response time
Weekdays
9:00-18:00
100 %
remote delivery
LAN
and servers covered
Closer watch, stronger defences

Premium

For businesses that lose more in one idle hour than the plan costs per month: a web shop in the Christmas rush, a clinic with a packed diary, a warehouse sending hundreds of SEUR parcels a day. You get assigned technicians, a reply inside fifteen minutes and an IT work plan for the coming twelve months.

€2,490 per month + VAT

Starting price, 21% Spanish VAT on top · response times fixed in the service level agreement

Send an enquiry See the catalogue

In this plan

Fixed points of contact
Your lead technician plus a contract manager
Reply within 15 minutes
Round-the-clock duty number, supplied with the contract
Security, ENS and NIS2
Incident handling and regular access reviews
Monthly report
System health, key metrics and a refreshed plan
15 min
contractual response
24/7
on-call cover
Named
technician and contract manager
Monthly
report and work plan
Built around you

Dedicated team

A crew of sysadmins, developers and security people who touch nothing but your projects and get to know your systems inside out. Headcount and skills are set by the task at hand, say a Verifactu roll-out or a move to the cloud. All of it runs remotely.

quoted per project

A video call to pin down the scope comes first, then a priced proposal follows

Request a quote All services

How the engagement works

Skills matched to the project
Systems, security, development or any mix of them
Working in your stack
Teams, your ticketing system and your internal procedures
The same faces throughout
What they learn about your setup stays with them
The full catalogue on tap
83 services in 19 areas
83
catalogue entries
14
ready-made solutions
19
fields covered
100 %
remote delivery

Six questions behind every quote

Your turnover is irrelevant to us; the workload your IT generates is what counts. These are the points we weigh before naming a figure.

How many people and devices?

The core of the calculation. Each Microsoft 365 or Google Workspace mailbox brings questions, joiners and leavers; each laptop or phone enrolled in Intune adds updates and policies to maintain.

Which servers exist?

Each is counted on its own. Having none is a very different job from looking after Sage 200 hosted at Arsys, an Azure subscription in the Madrid region and the VPS under your shop, all of which need updates, alerting and verified copies.

During which hours?

The biggest price jump. Being available Monday to Friday, 9:00-18:00 Spanish time (CET), is one thing; having someone reachable on Christmas Eve or through the mid-August holiday is quite another.

How fast?

4 hours, 1 hour or 15 minutes. Those are the Start, Business and Premium commitments. Guaranteeing fifteen minutes means keeping several engineers free at once, and the fee reflects that.

Which rules apply to you?

GDPR, ENS, NIS2 or DORA. Proving your controls to an auditor, your DPO or a customer who demands ENS alignment calls for retained logs, regular reports and tidy evidence. That effort is real, and it goes into the plan if you need it.

What state is it in today?

The first quarter tells us. Former employees still able to log in, passwords kept in a spreadsheet, Windows unpatched since last year: tidying that up comes first. Afterwards incidents drop and the plan settles down.

What the fee leaves out. Licences for Microsoft 365, antivirus or business software are bought by you straight from the vendor or reseller, with no cut for Apply. Projects with a clear start and finish, like an email migration or getting invoicing ready for Verifactu, carry their own quote and never begin without your written approval. Any physical work is carried out by a colleague of yours or a local contractor while our engineer guides them over video.

Three cases to compare yourself with

Made-up organisations that will probably sound familiar, each paired with the plan it would normally need. Your own figure comes out of the remote review.

How the SLA works

Gestoría in Valencia, 8 staff

from €590 + VAT/month

Start. Everything lives in the cloud, with mail and case files in Microsoft 365 and a3innuva in the browser. The fiddly part is the FNMT digital certificates, which expire and must be renewed on each machine.

Up to 10 users
Computers, mailboxes, Teams and network printers
Monday to Friday, 9:00-18:00
Reply within 4 hours
No night-time cover
Urgent out-of-hours work is billed at €75 per hour + VAT
Business plan

Online shop with a warehouse, 30 staff

€1,290 + VAT/month

Business. If PrestaShop goes down on a sale Monday there are no orders; if the a3ERP export fails there are no invoices. Redsys, Bizum, SEUR and Correos Express labels and the hosted server are all in the contract.

Every account and device
Run from Entra ID and Intune under one policy set
Server and backups
Monitored, with test restores as often as the contract says
Reply within 1 hour
€1,290 per month + VAT at 21 %

Manufacturer with three plants

from €2,490 + VAT/month

Premium. With round-the-clock shifts, the night crew needs an answer just as quickly as the eleven o'clock office does.

Several plants, one standard
An identical baseline configuration at each site
24/7 duty line
15-minute reply; contact details are given in the contract
NIS2-minded oversight
Logs, key metrics and a written briefing for management

Other rates. A dedicated team (regular engineers, an account lead and reserved hours) is quoted per project from your task list. Without a plan, any job is billed at €75 per hour + VAT. For private individuals, a remote session costs from €49 incl. VAT and each working hour €79 incl. VAT.

Getting a quote of your own

Four steps lead from a first email to a signed contract, and nothing binds you until the last one.

01

A short video call

Twenty minutes on Teams or Google Meet around three questions: how many of you there are, what software you rely on and when you need answers.

02

Remote look at your estate

You grant temporary access and we examine Microsoft 365, servers, backups and permissions. Should you pick another provider, the report remains just as useful.

03

Itemised proposal

Three plain columns: what the fee includes, what would be billed hourly and what deserves a separate fixed-price project.

04

Contract and onboarding

The contract, the SLA and the data processing agreement get signed. From there we gather credentials and leave your environment fully documented.

Common questions

Not for companies: figures are net and 21 % VAT appears on the invoice. We issue e-invoices after each month or stage, payable within 30 days, and route them via FACe if a public authority requires it. Individuals, by contrast, pay VAT-inclusive prices: from €49 per session and €79 per hour.

It does not. You are paying for a scope, not a quota of tickets, so a chaotic week after a Windows update changes nothing. A lasting rise in staff numbers or a new server coming online is another matter, and then scope and fee are reviewed jointly under the contract terms.

Duration and notice period are settled individually and written into the agreement, along with an exit clause covering handback of passwords, documents and backups. Nobody gets locked in.

Certainly, it is a common arrangement. Your technician could stay with the users and core business software, leaving servers, backups and security to us, and we can fill in during holidays or after 18:00. The scope is built around the gaps.

Either at €75 per hour + VAT or for a fixed sum agreed upfront, always after written approval from you, which can simply be an email. Unrequested work never turns up later as a line on your bill.

No, and that is a big part of why the fees are what they are. Encrypted remote access resolves the overwhelming majority of ordinary faults. Where equipment must be handled, our engineer coaches whoever is on site by video, be it a staff member or a contractor of your choosing, until things are running again.

Further reading

All services
Area 01 IT outsourcing What a flat-fee IT arrangement covers Area 02 Support plans and SLA How reply times are measured Area 04 IT infrastructure review The remote assessment we run before quoting

Get a quote for your IT

A few lines are enough: number of users, any servers or cloud services, and the hours you need covered. We will send back a proposal listing the tasks.

Hours
Monday to Friday, 9:00-18:00 Spanish time (CET), answers within a working day
Meetings
Video calls via Google Meet or Teams

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