No carrying the laptop to a shop, no waiting in for a visit. You write in, we agree a time, and the engineer connects to your machine while you watch the screen and hear what is being done at each step. You stay in charge throughout: one click ends the connection whenever you choose.
Nine times out of ten a home PC misbehaves because of a wrong option, a botched update or unwanted software, and all of that can be put right over the internet. If the fault really is physical, you will hear so plainly, together with what to ask for at a repair shop near you.
We stop programs from launching themselves at start-up, strip out the trial software it shipped with and look at disk condition plus pending updates for Windows or macOS. Then an honest verdict: would an SSD or extra memory really help this particular machine, or not? More in PC clean-up and malware removal.
A pop-up says you have won a prize, the browser keeps opening strange pages, or a “Microsoft” warning claims the computer is locked and gives a number to ring. We remove the malicious programs and extensions, then tighten the protection so you are not back in the same spot four weeks later.
Mail sits unsent, the mailbox is full, or a Movistar or Vodafone address simply refuses to set up on your phone. We correct the configuration, recover older messages and set up a handful of folders you can manage without effort.
Tax return season arrives, or you need an appointment through a government e-office, and the FNMT certificate will not show up in the browser or AutoFirma refuses to open. We install and test the certificate, set up AutoFirma and show you how to keep a backup copy of the certificate.
Following our directions, you log in to your provider's router panel. Between us we pick a new wifi password, create a separate network for visitors, apply the newest firmware and move the router to where the back bedroom finally has coverage. The printer that can no longer find the computer gets sorted while we are at it.
Keeping fifteen years of family pictures on one hard drive is asking for trouble. We set up copies that run by themselves, either onto a USB drive or into OneDrive, Google Drive or iCloud, and then restore a random file with you to prove it comes back undamaged.
Your files and applications transferred from the previous computer, two-step verification enabled on important accounts, such as banking and email, and answers to the questions people feel awkward asking. If you would like to learn slowly over a few weeks, see One-to-one training.
Every price includes Spanish VAT at 21 %. You hear the amount before any work starts, and if the job grows beyond the estimate, work pauses until you say yes to the extra time.
Single remote session
from €49/session
For one specific thing: an email account, the printer, the digital certificate or software that refuses to launch. Incl. VAT.
Book a timeClean-up and protection
€79/h
Sluggish PC, malware, backup configuration or a move to new hardware. You get an estimate of the hours before we begin. Incl. VAT.
Request helpLesson with an engineer
€79/h
A lesson by video call at your own pace: mail, pictures, keeping accounts safe, buying online without nasty surprises or first steps with a smartphone. Incl. VAT.
Choose a timeNobody visits your home. All help is delivered over a remote connection. If a part needs replacing or a device has to be opened, we write down precisely what to request from the repairer, so you do not pay for work you do not need.
The only requirement: a computer that powers up and has internet access.
Through the form or by writing to support@apply.es: what is happening, on which device and the times you are free to be at the screen.
We come back with an amount and a suggested slot. Payment is made upfront by card through a secure link.
You download a small support tool and read out the code it displays to the engineer. Without you present, no one can connect.
Every step happens in front of you. Once the session closes, an email arrives listing what was done, with a couple of tips to stop it happening again.
Apply never reaches out first. Sessions begin only once you have contacted us, and the confirmation comes from support@apply.es and no other address. We will never ask for your online banking details, a code sent by text message or your Cl@ve login. If someone claiming to be Apply does, cut them off.
No. The link is encrypted, it opens with a one-time code that you hand over yourself, and you may break it off whenever you like. Once the tool is closed, the route into your PC is gone for good.
Without power there is no remote connection, but do get in touch anyway. On a video call from your phone we can often work out if the power adapter, the battery or the software is at fault, and the machine starts again. If not, we write a short note for a repair service near you so they know where to look.
Often yes, if it was an accidental deletion or the folder had a cloud sync running, provided nothing more is written to that disk. When the disk has a hardware fault, a specialist recovery lab is required; we help you choose a trustworthy one and make sense of its quote.
Payment is taken beforehand by card, via a secure link. A payment receipt follows and, if you ask beforehand, an invoice in your name. Full information is on the payments page.
Write a few lines about what is not working and when you can be at the computer. We reply by email during office hours with a price and a proposed time.
Your request is with us
Expect an answer within one working day. A reported fault that has halted your team is handled first.
No match found. Try another spelling, or go with the closest provincial capital: every job is done remotely, so the location makes no difference to what we deliver anywhere in Spain.
